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Getting Started

Setting Up When I Work for Your Business

How Does the Attendance Free Trial Work?

Applies to Account Holders

Use the 30-day free trial to try Time Clock & Attendance at no cost. During that time you’ll have full access to all attendance features—no credit card required! Time Clock & Attendance allows you to easily track employee time with flexible time clock options and streamline payroll processing. You can start...
Setting Up Scheduling for Your Business

Applies to Account Holders, Managers, Supervisors

This article describes how to make and publish your first schedule from a computer. While you can also use your mobile device (iPhone, iPad, or Android phone) to start scheduling, we recommend using a computer because the extra screen size greatly speeds up the process. If you’re an employee and...
Adding Time Clock & Attendance to Scheduling

Applies to Account Holders

Time Clock & Attendance allows you to easily track employees’ hours by having them clock in and out using When I Work. At the end of each pay period, you can easily send employees’ time sheets to your payroll processor. This article assumes that you’re already using Scheduling and you...
Setting Up Time Clock & Attendance

Applies to Account Holders

Time Clock & Attendance allows you to easily track employees’ hours by having them clock in and out using When I Work. At the end of each pay period, you can easily send employees’ time sheets to your payroll processor. This article explains how to set up Time Clock &...
Glossary of Terms

Applies to Account Holders, Managers, Supervisors

Access privileges Access privileges determine what users can see and do in When I Work. See also employee, supervisor, manager, and account holder. Account holder The user that is the owner of the account and in charge of billing. The account holder has complete access to all account settings. See...
Setup Recommendations for Food Service

Applies to Account Holders, Managers

When I Work schedules, positions, and job sites are powerful tools that make scheduling fast and easy. Using these tools to their full potential is key to getting the most out of When I Work for your business. In the following sections, we’ll go through our recommendations for a food truck,...
Setup Recommendations for Retail

Applies to Account Holders, Managers

When I Work schedules, positions, and job sites are powerful tools that make scheduling fast and easy. Using these tools to their full potential is key to getting the most out of When I Work for your business. In the following sections, we’ll go through our recommendations for a small store, large...

Getting Started

Setting Up When I Work for Your Business

Getting Started

Joining Your Workplace

Registering With Your Workplace

Applies to Employees, Managers, Supervisors

Register with your workplace in When I Work to get access to your schedule. If your employer uses When I Work to track time, you can also clock in and out for shifts. You can also join your workplace from your iPhone/iPad or Android phone. There are two ways to...
Using When I Work with Multiple Workplaces

Applies to Account Holders, Employees, Managers, Supervisors

If you have multiple employers that use When I Work, you can switch between workplaces without having to log out. As an added benefit, email notifications are sent to one email address. Your email address associates you to your workplace. If you want to quickly switch between workplaces without logging...

Getting Started

Joining Your Workplace

Getting Started

Getting the App and Logging In

Logging In with Your Google Account

Applies to Account Holders, Employees, Managers, Supervisors

Using Google to log in to When I Work allows you to access your account with your Google account instead of logging in with an email address and password. If you don’t already have a When I Work account, register with your workplace. If your When I Work account does...
Downloading the When I Work App

Applies to Account Holders, Employees, Managers, Supervisors

The When I Work apps for iPhone and Android let you easily access information in your When I Work account no matter where you are. Need the Time Clock Terminal app? If you’re a supervisor, manager, or account holder who needs to set up a time clock terminal on an iPad...
Minimum Requirements

Applies to Account Holders, Employees, Managers, Supervisors

This article lists the minimum requirements to use When I Work on your computer, iPhone, iPad, or Android phone. The When I Work web app supports the following internet browsers running on Windows or macOS: Google Chrome version 50 and later Firefox version 46 and later Safari version 10 and later Internet Explorer version 11 and later...
How Do I Log In?

Applies to Employees, Managers, Supervisors

After you register with When I Work, you can log in with your email address and password to view your schedule. If you used a Google email address to register with When I Work, you can use your Google account to log in. From your computer, use a supported web browser to sign...

Getting Started

Getting the App and Logging In

Managing Your Account and Billing

Upgrading and Downgrading Your Plan

Switching to a Different Plan (Legacy)

Applies to Account Holders

Whether you’ve recently added new employees or need to downsize your When I Work account, you can change your plan to suit your needs. Account & Billing page look different? If your account was created after June 12, 2018, your Account & Billing page may look different than what’s shown...
How Does the Free Plan Work?

Applies to Account Holders

The Free plan offers core When I Work Scheduling features at no cost for accounts with up to 75 users. The Free plan includes these features: Schedule up to 10 days in advance Team member availability OpenShifts Shift confirmation Shift templates Schedule templates Shift swaps and drops Schedule annotations WorkChat...
Nonprofit 501(c)(3) Organizations

Applies to Account Holders

When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users! We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...
Upgrading to a Paid Plan (Legacy)

Applies to Account Holders, Managers

Upgrading to a paid plan allows you to access When I Work features that are not included as a part of our free plan. When I Work offers different plans and services that allow you to configure your account to best suit your needs. Account & Billing page look different?...
Upgrading to a Paid Plan

Applies to Account Holders, Managers

Upgrading to a paid plan allows you to access When I Work features that are not included as a part of our free plan. When I Work offers different plans that allow you to configure your account to best suit your needs. Account & Billing page look different? If your...
Switching to a Different Plan

Applies to Account Holders

Whether you’ve recently added new employees or need to downsize your When I Work account, you can change your plan to suit your needs. Account & Billing page look different? If your account was created before June 12, 2018, your Account & Billing page may look different than what’s shown...

Managing Your Account and Billing

Upgrading and Downgrading Your Plan

Managing Your Account and Billing

Handling Billing and Invoices

Invoices (Legacy)

Applies to Account Holders

When you are billed, When I Work sends an email invoice to the email address entered in the Update Billing Info section. Every invoice is added to your Invoice History and can be printed for your records. Account & Billing page look different? Your Account & Billing page may look different...
Updating Billing Information

Applies to Account Holders

You can update your billing information at any time to change which card you use to pay for When I Work. You must be the account holder to update your billing information. If you’re upgrading to a paid plan from a free plan for the first time, check out Upgrading to...
Troubleshooting Failed Payments

Applies to Account Holders

If payments for your When I Work subscription are failing to go through, use this article to troubleshoot and correct the issue. Typically, payments fail due to incorrect card information or your bank preventing the charge. You must have account holder access privileges to be able to to access the Account & Billing page...
Invoices

Applies to Account Holders

When you are billed, When I Work sends an email invoice to the email address listed in the Update Billing Info section. Every invoice is added to the Invoice History and can be downloaded and saved for your records. Account & Billing page look different? Your Account & Billing page may...

Managing Your Account and Billing

Handling Billing and Invoices

Managing Your Account and Billing

Managing Account Settings

Managing Your Account and Billing

Managing Account Settings

Scheduling Your Team

Introduction to Scheduling

Scheduler Reference Guide

Applies to Account Holders, Managers, Supervisors

Use the Scheduler to create and manage the schedule for your workplace. You can access the Scheduler in the When I Work web app at any time by clicking the Calendar Scheduler tab at the top of the page. The schedule displays scheduled shifts, annotations, employees’ availability preferences, and approved time off. Callout...
Scheduling Basics

Applies to Account Holders, Managers, Supervisors

When I Work Scheduling is a comprehensive scheduling tool that helps you save time and instantly communicate the schedule to your employees. At the most basic level, scheduling your team involves adding shifts and publishing the schedule. The When I Work schedule is made up of shifts just like any...
Saving Time With Scheduling Shortcuts

Applies to Account Holders, Managers, Supervisors

When I Work offers several tools that help you save time when you build the schedule. If you need to move a shift, click and drag the shift to move it to a new time or employee. Click and drag a shift to move it to a different employee. As you...
Giving Your Team Schedule Flexibility

Applies to Account Holders, Managers, Supervisors

Giving your employees schedule flexibility can go a long way to keeping them happy. When I Work offers several features to take the scheduling burden off you and empower your employees. The availability feature allows your employees to let you know when they prefer to work and when they prefer...
Communicating With Your Team

Applies to Account Holders, Managers, Supervisors

Good communication is critical for any business. When I Work offers several ways to communicate with your team. WorkChat allows everyone at your business to communicate in real time, no matter where they are. For example, you might want to start a discussion, share an image, send an announcement, or just...
Making Separate Schedules

Applies to Account Holders, Managers, Supervisors

You might want to set up multiple schedules if your business operates out of different physical locations/regions or you want to build separate schedules for different teams/departments. At the most basic level, a schedule is a way to group employees. A schedule might represent a physical place of business, a...

Scheduling Your Team

Introduction to Scheduling

Scheduling Your Team

Scheduling Shifts

Scheduling Your Team

Scheduling Shifts

Scheduling Your Team

Adding Multiple Schedules and Job Sites

Creating and Managing Schedules

Applies to Account Holders, Managers

You might want to set up multiple schedules if your business operates out of different physical locations/regions or you want to build separate schedules for different teams/departments. Near the top-right corner of the page, hover your pointer over Gear menu, then click Schedules. Click Add Schedule. Add a Name for...
Importing Job Sites

Applies to Account Holders, Managers

If you have many job sites that you’d like to input all at once, import an Excel spreadsheet. For your job sites to upload correctly, we recommend using our job site import template. If you don’t use our template, make sure you create the following columns: Name of job site...
Scheduling Shifts at Job Sites

Applies to Account Holders, Managers, Supervisors

Job sites help indicate a specific place or location where your employees are working away from your regular place of business. Hover your pointer over Gear menu at the top of the screen, then click Job Sites. In the top-right corner, click Add Site. Set up the job site details. Name: (Required) Enter a...
Adding Latitude/Longitude for Geolocation

Applies to Account Holders, Managers, Supervisors

When you are adding an physical address to a job site or schedule, take a look at the Google Maps visualization and verify that the pin best reflects your physical address. If the Google Maps visualization does not match the physical address where you want users to clock in, you...
When to Use Schedules and Job Sites

Applies to Account Holders, Managers, Supervisors

Schedules and job sites are powerful tools to help you schedule your team. In this article, we’ll examine both features and help you decide when to use them. A schedule is a way to group employees. You add shifts to a schedule. A job site is an optional way to identify a...

Scheduling Your Team

Adding Multiple Schedules and Job Sites

Scheduling Your Team

Speeding Up Scheduling With Templates

Using Schedule Templates

Applies to Account Holders, Managers, Supervisors

Schedule templates allow you to create a daily or weekly schedule that is reusable. If your schedules are very similar from day to day or week to week, use a template to save time and avoid creating schedules from scratch. You may use an already existing schedule or create a...
Creating and Managing Shift Templates

Applies to Account Holders, Managers, Supervisors

Shift templates (formerly called shift blocks) save you time when you need to schedule shifts that have a consistent start and end time. Instead of manually entering in custom shift details one-by-one, shift templates allow you to schedule a shift quickly and easily. You can also use shift templates from your iPhone/iPad or Android...
Using Shift Templates Versus Custom Shifts

Applies to Account Holders, Managers, Supervisors

There are two ways that you can create shifts on your schedule: Shift templates (formerly called shift blocks) Custom shifts Check out Scheduling a Shift for more information on how to add shifts to the schedule. If you have shifts that you frequently schedule, we recommend creating shift templates so you don’t have...

Scheduling Your Team

Speeding Up Scheduling With Templates

Scheduling Your Team

Empowering Employees With Flexible Scheduling

Finding a Replacement for a Shift

Applies to Account Holders, Managers, Supervisors

If your employee can’t make it to their shift, you can find a replacement to quickly find another employee who can work the shift. The first employee to accept the shift will be automatically assigned the shift to their schedule. You can find replacements from the Dashboard or the Scheduler....
Scheduling an OpenShift (Open Scheduling)

Applies to Account Holders, Managers, Supervisors

Schedule an OpenShift when you’d like a qualified employee to pick up a shift instead of assigning it to a specific person. OpenShifts are a good fit when: You want to give your employees the flexibility to pick up shifts that work best for them. Your employees’ availability is complicated, and...
Interpreting Availability While Scheduling

Applies to Account Holders, Managers, Supervisors

Availability preferences and time off requests help you better understand when employees can work so you can schedule them more effectively. In employees view, the Scheduler displays employees’ availability in the corner of each cell. In positions view, the Scheduler displays employees’ availability only if you schedule a shift that...

Scheduling Your Team

Empowering Employees With Flexible Scheduling

Scheduling Your Team

Maximizing Your Productivity With Schedule Views

Using Month View

Applies to Account Holders, Managers, Supervisors

Use month view to view the schedule, add and edit shifts, and print shifts for an entire month. Because month view offers fewer features than day or week view, we recommend using month view to review and fine tune the schedules you’ve made in the other views. Month view is...
Viewing Labor Costs While Scheduling

Applies to Account Holders, Managers, Supervisors

View how much is being spent on labor costs as you schedule and also input projected sales (future) or actual sales (past) to get a labor expenses to projected sales ratio. By default, supervisors can view and edit projected sales but cannot view daily labor cost. To let a supervisor...
Filtering the Schedule

Applies to Account Holders, Managers, Supervisors

Whether you prefer to schedule in employee view or positions view, you can filter your schedule to quickly view coverage for particular positions or job sites. Instead of viewing your entire schedule, filtering helps you narrow your schedule down to the shifts you want to see. Use the Positions menu to...
Schedule Views

Applies to Account Holders, Managers, Supervisors

Changing your view of the schedule helps you better visualize upcoming shifts. The Scheduler offers three types of views: Time views determine the time period that you’re viewing. Staff views determine whether you’re scheduling shifts based on individual employees or positions. Color views determine whether the schedule is colored based on shift...
Viewing Hourly Coverage in the Schedule

Applies to Account Holders, Managers, Supervisors

Viewing hourly coverage helps you better visualize how many employees you have scheduled for a particular hour throughout the day. The hourly coverage graph is only available in day view. If you prefer to schedule in week view, you can view daily total hours at the bottom of the schedule....

Scheduling Your Team

Maximizing Your Productivity With Schedule Views

Scheduling Your Team

Sending the Schedule to Your Team

Publishing the Schedule

Applies to Account Holders, Managers, Supervisors

When you’re done making the schedule, you need to let your employees know. Publishing the schedule alerts your employees that they have new shifts, and allows them to see the shifts in the When I Work app. You can also publish the schedule from your iPhone/iPad or Android phone. The Publish...
Using Shift Confirmation

Applies to Account Holders, Managers, Supervisors

Shift confirmation is a verification measure that lets you know if your employees have seen their shifts. Employees that confirm their shifts know that they’re responsible to work. Shift confirmation is required by default. If you have manager or account holder access privileges, you have the option to turn it...
Deleting Shifts

Applies to Account Holders, Managers, Supervisors

If you no longer need a shift or you accidentally scheduled it, you can delete it from the schedule. To delete a shift, you must be a supervisor, manager, or account holder. If you are a supervisor, you can only delete shifts for the schedules that you belong to. A...
Publishing a Single Shift

Applies to Account Holders, Managers, Supervisors

When you initially add a shift to the schedule, it is only visible to you and other supervisors and managers; the employee cannot see the shift until you publish it. This allows you to build and tweak the schedule without making it visible to your employees. Unpublished shifts have diagonal...
Minimizing Publish Notifications

Applies to Account Holders, Managers, Supervisors

If you want to avoid sending your employees too many notifications when you’re building the schedule, don’t publish shifts one at a time. Instead, publish the schedule for longer time periods and we’ll do our best to minimize notifications. To make sure your employees are aware of their shifts, When...
Unpublishing Shifts

Applies to Account Holders, Managers, Supervisors

You may need to unpublish a shift if you accidentally published it too early, or if you need to modify the shift without making the changes immediately visible to the employee. When you unpublish a shift, the assigned employee can no longer see it and the employee is not notified. However, the shift is...

Scheduling Your Team

Sending the Schedule to Your Team

Scheduling Your Team

Managing Workplace Tasks

How Tasks Work

Applies to Account Holders, Managers, Supervisors

Use tasks to let your employees know what activities they need to complete on a given day and make sure those activities are completed. In When I Work, tasks are grouped into task lists. Think of a task list like a checklist that your employees must complete. A task list...
Setting Up Task Lists

Applies to Account Holders, Managers, Supervisors

Create task lists to capture tasks that need to be completed by your staff. Review How Tasks Work to learn about how to create, schedule, assign, and monitor tasks. In When I Work, tasks are grouped into task lists. Think of a task list like a checklist that your employees...
Scheduling Tasks

Applies to Account Holders, Managers, Supervisors

When your task list is ready, you can add it to the schedule to make its tasks visible to your employees. You can set the list to automatically repeat daily or weekly, or you can pick the days it should be active. Review How Tasks Work to learn about how...
Assigning Tasks

Applies to Account Holders, Managers, Supervisors

After you schedule a task list, you have the option to assign tasks in the list to specific people. When a task is assigned to someone, it is their responsibility to complete. A task list must be scheduled before you can assign tasks from the list to specific people. A...
Monitoring Tasks

Applies to Account Holders, Managers, Supervisors

You can monitor task completion process and mark tasks complete from your computer or your mobile device. Review How Tasks Work to learn about how to create, schedule, assign, and monitor tasks. Schedule one or more task lists for your staff. A task list must be scheduled before you can...

Scheduling Your Team

Managing Workplace Tasks

Scheduling Your Team

Responding to Employee Requests

Processing Requests

Applies to Account Holders, Managers, Supervisors

When employees request time off or ask to swap/drop a shift, you can use the When I Work web app to process the requests from your computer. You can also process requests from your iPhone or Android phone. You must have supervisor, manager, or account holder access privileges to process employee...
Statuses for Employee Requests

Applies to Account Holders, Managers, Supervisors

Every request made by a manager or an employee, whether the request is for Time off, a Shift Swap/Drop, or a Shift Alert, will have a status. Here are the definitions of the statuses you may find when moderating: Status Description Pending/New The request is waiting for approval from management. Waiting...
Viewing Time Off Totals

Applies to Account Holders, Managers, Supervisors

Year-to-date time off totals allow you to see how much paid time off you’ve taken from January 1st to the current date. The year-to-date total includes PTO, sick, and holiday time off. Year-to-date totals are only accessible through the When I Work web app. Year-to-date totals include past and present...

Scheduling Your Team

Responding to Employee Requests

Tracking Employee Time

Setting Up Time Clocks

Allow Clocking In From a Personal Computer

Applies to Account Holders, Managers

If your employees use computers at work, you can let them clock in and out from their computers when they’re logged in to the When I Work web app. You can also allow employees to clock in from the When I Work mobile apps or time clock terminals. You must...
Setting Up a Time Clock Terminal

Applies to Account Holders, Managers, Supervisors

A time clock terminal is a dedicated computer or mobile device at your workplace that is used solely for clocking in and out. You might set up a time clock terminal at an entrance, break room, or central location at your place of business. Employees clock in and out from the...
Allow Clocking In from Mobile Devices

Applies to Account Holders, Managers

Turn on the mobile time clock method to allow your employees to clock in and out using the When I Work app on their iPhones and Android phones. You can also allow employees to clock in and out from personal computers or time clock terminals. You must have manager or account...

Tracking Employee Time

Setting Up Time Clocks

Tracking Employee Time

Working With Timesheets and Pay Periods

Tracking Employee Time

Working With Timesheets and Pay Periods

Tracking Employee Time

Troubleshooting Time Clocks

Troubleshooting Mobile Time Clocks

Applies to Account Holders, Managers, Supervisors

If your employees are having trouble clocking in from the When I Work app on their iPhones and Android phones, follow the steps in this article to troubleshoot and resolve the issue. You must have manager or account holder access privileges to perform some troubleshooting steps in this article. If you have...
Troubleshooting Personal Computer Time Clocks

Applies to Account Holders, Managers

If your employees are having trouble clocking in from the When I Work web app on their personal computers, follow the steps in this article to troubleshoot and resolve the issue. You must have manager or account holder access privileges to perform some troubleshooting steps in this article. If you have employee...
Troubleshooting a Time Clock Terminal on a Tablet or Phone

Applies to Account Holders, Managers, Supervisors

If your employees are having trouble clocking in from a time clock terminal on an iPad, iPhone, Android phone, or Android tablet, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a computer, check out our troubleshooting article on...
Troubleshooting a Time Clock Terminal on a Computer

Applies to Account Holders, Managers, Supervisors

If your employees are having trouble clocking in from a time clock terminal on a desktop or laptop computer, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a tablet or phone, check out our troubleshooting article on the subject....

Tracking Employee Time

Troubleshooting Time Clocks

Tracking Employee Time

Setting Up Payroll Integrations

Square Integration

Applies to Account Holders, Managers

When I Work integrates with Square’s Employee Management dashboard. The integration allows you to sync employees, schedules/locations, and time entries between the systems. This integration is available for US customers only. Your workplace must use Time Clock & Attendance with a paid Scheduling plan to set up payroll integrations. The following...
Gusto Integration

Applies to Account Holders, Managers

When I Work integrates with Gusto (formerly ZenPayroll) to make managing employees and exporting payroll painless. The integration allows you to: Sync employee names Send time sheets from When I Work to Gusto Send When I Work job positions and pay rates to Gusto Send PTO and sick time from When I Work to...
Integrating With a Payroll Processor

Applies to Account Holders, Managers

Set up a payroll integration to streamline sending payroll information from When I Work to your payroll processor. Your workplace must use Time Clock & Attendance to set up payroll integrations. Follow our instructions to set up a payroll integration with any of these payroll processors: ADP Workforce Now Gusto...
QuickBooks Online Integration

Applies to Account Holders, Managers

When I Work integrates with QuickBooks Online to make managing employees and exporting payroll painless. The integration allows you to sync employee names and send employees’ hours to QuickBooks Online. Prior to exporting this information, you will need to close out and finalize your pay period. Your workplace must use Time...
ADP Workforce Now Integration

Applies to Account Holders, Managers

If you use When I Work Time Clock & Attendance, you can easily send payroll information to ADP Workforce Now for payroll processing. Your workplace must use Time Clock & Attendance with a paid Scheduling plan to access this integration. You must be a manager or account holder to set...
Paychex Integration (Beta)

Applies to Account Holders, Managers

If you use When I Work Time Clock & Attendance, you can easily export your payroll information to a CSV file and upload it to Paychex. Beta Integration The Paychex integration is currently in beta. If you’d like to join the beta, please contact us. Your workplace must use Time Clock...

Tracking Employee Time

Setting Up Payroll Integrations

Tracking Employee Time

Managing Attendance Settings

Tracking Employee Time

Managing Attendance Settings

Communicating With Your Team

Working With Employees and Positions

Getting Your Schedule

Checking the Schedule

Getting Your Schedule

Checking the Schedule

Getting Your Schedule

Swapping, Dropping, and Taking Shifts

Taking OpenShifts

Applies to Account Holders, Employees, Managers, Supervisors

OpenShifts appear when your employer creates shifts that you and your coworkers can pick up yourselves. Taking an OpenShift automatically adds the shift to your schedule. You can also take OpenShifts from iPhone/iPad and Android. OpenShifts are available on a first come, first serve basis. OpenShifts are available for all...
Split Shifts

Applies to Account Holders, Employees, Managers, Supervisors

If your manager has approved the feature, you can use the Split Shift option to split your shift in two. This allows you to swap or drop a part of your shift. Your employer has the option to disable shift splitting in the app settings. To split a shift, log...
Swapping and Dropping Shifts

Applies to Account Holders, Employees, Managers, Supervisors

If you’re unable to work one of your shifts, you can give it to one of your coworkers (drop the shift) or trade shifts with one of your coworkers (swap shifts). You can also swap shifts from your iPhone/iPad or Android phone. Your employer has the option to disable shift swaps and...
Accepting Shift Swap and Drop Requests

Applies to Account Holders, Employees, Managers, Supervisors

If one of your coworkers invites you to trade shifts (swap) or take a shift (drop), you can accept the request from your computer. You can also accept swap and drop requests from your iPhone, iPad, or Android phone. By default, When I Work sends you an email notification when you receive...

Getting Your Schedule

Swapping, Dropping, and Taking Shifts

Getting Your Schedule

Requesting Time Off

Requesting Time Off

Applies to Account Holders, Employees, Managers, Supervisors

When you need to take time off from work, use When I Work to send the request to your manager for approval. Time off can be submitted as unpaid, paid (PTO), sick, or holiday. You can also request time off from your iPhone/iPad or Android phone. If you have employee access privileges, time...

Getting Your Schedule

Requesting Time Off

Requesting Time Off

Applies to Account Holders, Employees, Managers, Supervisors

When you need to take time off from work, use When I Work to send the request to your manager for approval. Time off can be submitted as unpaid, paid (PTO), sick, or holiday. You can also request time off from your iPhone/iPad or Android phone. If you have employee access privileges, time...

Clocking In and Out

Clocking In and Out

Applies to Account Holders, Employees, Managers, Supervisors

If your employer allows, you can clock in and out while you’re logged in to the When I Work web app from a work computer. If you don’t see the option to clock in, your employer may have turned off the work computer time clock feature. Your employer can require that you clock in...
Clocking an Employee In or Out

Applies to Account Holders, Managers, Supervisors

If you’re a supervisor, manager, or account holder, you can clock in or out on behalf of your employees by editing their timesheets from your computer. You can also clock in on behalf of your employees from your iPhone or Android phone. If you’re a supervisor, you can only clock in...
Clocking In and Out from a Time Clock Terminal

Applies to Account Holders, Employees, Managers, Supervisors

A time clock terminal is a device at your workplace that is used solely for clocking in and out. If your employer has set up a terminal on a computer, perform these steps to clock in and out. If your employer has set up a terminal on a different type of...