Hibernating Your Account

From your

Applies to


Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing users’ access to the account until it is reactivated.

You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily.

Account & Billing page look different?

If your account was created before June 12, 2018, your Account & Billing page may look different than what’s shown in this article. If it looks different, check out Hibernating Your Account (Legacy)


  • You must have admin access privileges in order to hibernate your When I Work account.
  • Hibernation is not an option for accounts on annual subscriptions.
  • Accounts must be hibernated for a minimum of 30 days.
  • If an account is hibernated for more than 13 months, it is automatically deactivated.

How does hibernation work?

If you hibernate your account, we:

  • Suspend payment processing for the account.
  • Retain all of your account data, including employees, positions, and schedules.
  • Suspend access for all users.

When you reactivate your account, we:

  • Resume payment processing on your normal billing date.
  • Give you access to all of your data.

Hibernate your account

  1. Hover over Gear, then select Billing Account & Billing.

    Account and billing button
  2. Click the Gear, then select Hibernate Account.hibernate account
  3. If you’re sure that you want to hibernate your account for at least 30 days, click Hibernate My Account.Hibernate confirmation

Reactivate your account

  1. From your computer, use a supported web browser to sign in to When I Work on the web.
  2. Click Reactivate Account.Reactivate account modal
  3. Click Yes, Reactivate My Account to confirm.Reactivation confirmation
Updated on March 22, 2022

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