Managing WorkChat

From your

Applies to ,


WorkChat allows you and your staff to send messages and images in real time without exchanging personal contact information. For example, you might want to start a discussion, share an image, send an announcement, or just let your employees know you’re running late.

WorkChat on iOS, Android, and computer

If you have manager or account holder access privileges, you can manage WorkChat settings for your workplace. You can also manage WorkChat settings from the iPhone/iPad app or the Android app.

Things to know before you begin

  • WorkChat is available for plans that support 1,000 or fewer users.

  • You must be a manager or account holder to enable or disable WorkChat for the account.
  • If you disable WorkChat, all previously sent messages are deleted and cannot be recovered.

Turning WorkChat on or off

When you turn WorkChat on or off, it impacts all users that belong to the account.


If you disable WorkChat, all previously-sent messages are deleted and cannot be recovered.

  1. From your computer, use a supported web browser to sign in to When I Work on the web.
  2. In the top-right corner of the page, click your profile picture, then select App Settings.
    App Settings Under Profile Menu
  3. Click the switch next to WorkChat to enable or disable chat.
    If you don’t see WorkChat, your account doesn’t meet the requirements.WorkChat App Setting

    • To turn on WorkChat, enable the switch.
    • To turn off WorkChat, disable the switch.
  4. Click Save near the top-right corner of the page.

You may need to refresh the page to make the change take effect in your web browser.

Using WorkChat to communicate with your staff

When WorkChat is turned on, you can send your staff a message from your computer, iPhone/iPad, or Android phone.

Clearing the WorkChat message history

If you need to clear the message history, simply turn off WorkChat momentarily. When you turn off WorkChat, we’ll delete all of the previously sent messages.

  1. Follow the steps above to turn off WorkChat and save your changes.
  2. Wait a few seconds.
  3. Follow the steps above to turn WorkChat back on and save your changes.

Frequently asked questions

What happens to WorkChat if my business grows past 1,000 employees?

WorkChat is available for plans that support 1,000 or fewer users. If you select a plan that allows more than 1,000 users, we’ll automatically disable WorkChat for your account. We anticipate future WorkChat releases will support larger customers.

How does sending photos in WorkChat impact data usage on mobile devices?

WorkChat delivers reduced size photos by default to minimize data usage and ensure that messages are delivered quickly. If you tap on a photo to view it in detail, your mobile device downloads the larger version.

How do I remove inappropriate messages?

If one of your employees sends a message that you need to remove, simply clear the message history by turning WorkChat off and on as described above.

Updated on December 6, 2018

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