Overview
If one of your coworkers invites you to trade shifts (swap) or take a shift (drop), you can accept the request from your computer.
You can also accept swap and drop requests from your iOS device or Android device.
How am I notified about a swap or drop request?
If you are eligible to take or trade shifts:
- We’ll send you an email and/or a mobile alert based on your alert preferences.
- The Notification Bell in the top-left corner of the When I Work web app shows a count badge. Click Notification Bell for more information.
Accept a shift swap request
Hover over , then select Shift Requests.
- Click Requests I Can Accept.
NOTE: Depending on the access level and settings, Requests I Can Accept displays by default.
- In the list, click the swap request.
- Click the shift that you would like to trade for the offered shift.
Your Potential Swaps shows your shifts only. Coworker’s Potential Swaps show your coworkers’ shifts. - Click Accept.
Accept a shift drop request
Hover over , then select Shift Requests.
- Click Requests I Can Accept.
NOTE: Depending on the access level and settings, Requests I Can Accept displays by default.
- In the list, click the swap request.
- Click Accept.