Overview
If one of your coworkers invites you to trade shifts (swap) or take a shift (drop), you can accept the request from your computer.
You can also accept swap and drop requests from your iOS device or Android device.
How am I notified about a swap or drop request?
By default, When I Work sends you an email notification when you receive a shift swap or drop request. If you’d like to receive mobile notifications in addition to or instead of email notifications, modify your alert preferences.
Accept a shift swap request
- Find the swap request in the When I Work web app. You can:
- Click the View this request link in the email notification you received.
- In the top-left corner of the web app, click Notification Bell to view your notifications, then click the swap request.
- Near the top-right corner of the web app, hover your pointer over , then select Shift Requests. In the list, click the swap request.
- Click the shift that you would like to trade for the offered shift.
Your Potential Swaps shows your shifts only. Coworker’s Potential Swaps show your coworkers’ shifts.
- Click Accept.
Accept a shift drop request
- Find the drop request in the When I Work web app. You can:
- Click the View this request link in the email notification you received.
- In the top-left corner of the web app, click Notification Bell to view your notifications, then click the drop request.
- Near the top-right corner of the web app, hover your pointer over , then select Shift Requests. In the list, click the drop request.
- Click Accept.
