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Accept Shift Swap and Drop Requests

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Overview

If one of your coworkers invites you to trade shifts (swap) or take a shift (drop), you can accept the request from your computer.

You can also accept swap and drop requests from your iOS device or Android device.

How am I notified about a swap or drop request?

If you are eligible to take or trade shifts:

  • We’ll send you an email and/or a mobile alert based on your alert preferences.
  • The Notification Bell in the top-left corner of the When I Work web app shows a count badge. Click Notification Bell for more information.

Accept a shift swap request

  1. Hover over Requests, then select Shift Requests Shift Requests.

  2. Click Requests I Can Accept.NOTE: Depending on the access level and settings, Requests I Can Accept displays by default. 
  3. In the list, click the swap request.
  4. Click the shift that you would like to trade for the offered shift.
    Your Potential Swaps shows your shifts only. Coworker’s Potential Swaps show your coworkers’ shifts.
  5. Click Accept.

Accept a shift drop request

  1. Hover over Requests, then select Shift Requests Shift Requests.

  2. Click Requests I Can Accept.NOTE: Depending on the access level and settings, Requests I Can Accept displays by default. 
  3. In the list, click the swap request.
  4. Click Accept.
Updated on February 6, 2020

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