Overview

When users bid on OpenShifts, use the When I Work web app to process OpenShift requests from your computer.

You can also process OpenShift requests from your Android device or iOS device.

Considerations

You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules.
All requests have a status. Learn more about the different OpenShift Request Statuses.

When a request needs your attention:

We’ll send you an email and/or a mobile alert based on your alert preferences.
The in the top-left corner of the When I Work web app shows a count badge. Click for more information.

You can process OpenShift requests on the OpenShifts requests page.

Hover over , then select OpenShift Requests.
Find the OpenShift request.
1. Click Requests I Can Approve or All Requests.
  - Requests I Can Approve: Requests that are Pending Approval that you can act on, excluding your personal requests.
  - All Requests: Your personal requests and requests from others all in one place.
2. Search for a request or filter requests by Status and Schedule in the left sidebar.
Click the OpenShift request that you want to process.
Select a user to work the OpenShift. Users appear in order of the date the OpenShift was requested on.
NOTE: If overlapping OpenShift pick-up is enabled in the Scheduling Settings, users who are able to take the full OpenShift appear first. Overlapping takers are initially hidden. Click +n requestors can take part of the shift to see partial requestors.
Click Approve to assign the OpenShift.

Status	Pending Approval
Description	The request is waiting for approval from management.
Status	Approved
Description	The request has been approved by management.
Status	Canceled
Description	The manager or the user that created the request has canceled the request.
Status	Expired
Description	The specific day regarding the request has passed; no one approved in time.
Status	Denied
Description	The request was not approved. This status only appears for users that were not approved to work the OpenShift.

Status	Description
Pending Approval	The request is waiting for approval from management.
Approved	The request has been approved by management.
Canceled	The manager or the user that created the request has canceled the request.
Expired	The specific day regarding the request has passed; no one approved in time.
Denied	The request was not approved. This status only appears for users that were not approved to work the OpenShift.

Updated on December 5, 2022