Process OpenShift Requests

From your

Applies to , ,


When users bid on OpenShifts, use the When I Work web app to process OpenShift requests from your computer.

You can also process OpenShift requests from your Android device or iOS device.


  • You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules.
  • All requests have a status. Learn more about the different OpenShift Request Statuses.

How do I know when requests need my attention?

When a request needs your attention:

  • We’ll send you an email and/or a mobile alert based on your alert preferences.
  • The  in the top-left corner of the When I Work web app shows a count badge. Click  for more information.

Processing OpenShift Requests

You can process OpenShift requests on the OpenShifts requests page.

  1. Hover over Requests, then select OpenShift Requests OpenShift Requests.

  2. Click the OpenShift request that you want to process. 
  3. Select an employee to work the OpenShift. Employees appear in order of the date the OpenShift was requested on. 
  4. Click Approve to assign the OpenShift.
Updated on March 26, 2021

Was this article helpful?

Related Articles

Still Need Help?

Open a ticket with our customer care team.

Submit a Ticket