Switching to a Different Plan

From your

Applies to


Whether you’ve recently added new employees or need to downsize your When I Work account, you can change your plan to suit your needs.

Account & Billing page look different?

If your account was created before June 12, 2018, your Account & Billing page may look different than what’s shown in this article. If it looks different, check out Switching to a Different Plan (Legacy).

Things to know before you begin

  • You must have account holder access privileges in order to change plans.
  • Changes to monthly subscriptions take effect immediately.
  • Annual subscriptions cannot downgrade to smaller plan sizes; however, they can still upgrade to larger plan sizes.


  1. Go to the Account & Billing page.
  2. Near the middle of the screen, click Change Plans.Account & Billing page If you only need to change the number of users allowed in your account, click Add Users, then skip to step 4.
  3. Review the different plans, then click Select Plan below the plan that best fits your needs:Switch to a different plan
  4. If necessary, click or – to change the number of users allowed in your account. Users include employees, supervisors, managers, and the account holder.Change plan details
  5. Click Purchase to confirm your changes. Your changes take effect immediately.
Updated on June 12, 2018

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