Switching to a Different Plan

From your

Applies to


Upgrading to a paid plan allows you to access When I Work features beyond your 14-day trial. When I Work offers different plans that allow you to configure your account to best suit your needs.

Account Upgrade

This article covers the process to upgrade from a legacy plan to a 2021 plan. If you are on a 2021 Free Trial and want to change your plan see Upgrading to a Paid Plan.


  • You must have Manager or Admin access privileges to access the Account & Billing page on a free trial account.
  • If a manager upgrades the account, they become the Admin.
  • We accept payments via credit card only.

Step 1: Select your plan

  1. Hover over Gear, then select Billing Account & Billing.

  2. Click Upgrade My Account.
  3. Review the Small Business and Enterprise plans.
    • You can add Time Clock & Attendance by selecting the toggle.
    • If you’d like to compare monthly and annual pricing, click the Annual Billing (5% discount) toggle.
    • If you need more than the Small Business plan offers, click Contact Us For Pricing under the Enterprise plan.Plan review page
  4. Click Check out to Activate Your Account.

Step 2: Enter your billing information

  1. Enter the required credit card and billing information, then click Purchase.
  2. Select the number of users. Click + and  to select how many total users you need in your account. Users include Employees, Supervisors, Managers, and the Admin.
  3. Select if you would like Annual Billing. Annual subscriptions are one-time payments unless Auto-Renewal has been enabled. Annual subscriptions include a discount.
    New plan billing info
  4. Click Purchase.

Updated on April 7, 2021

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