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Remove Email Address from Blocklist

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If a user’s email address is blocklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blocklist on the Users page via the web.

What is a blocklist?

A blocklist is a list that identifies IP addresses or domains that is used by Internet service providers (ISPs), free mailbox providers, and anti-spam vendors to prevent spam from coming into their systems. Frequent recurring emails, including email notifications from When I Work may be misidentified as spam and cause the email notifications to bounce back.

Identify a blocklisted email address

Hover over , then select  Users.

A blocklisted email icon appears in the Actions column.

Remove email address from blocklist

  1. Hover over , then select Users.

  2. Click the blocklisted email icon.The blocked email prompt appears.
  3. Click Remove Email.Email notifications to the user resume.
Updated on February 16, 2023

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