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Remove Email Address from Blocklist

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Overview

If a user’s email address is blocklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blocklist on the Employees page via the web.

What is a blocklist?

A blocklist is a list that identifies IP addresses or domains that is used by Internet service providers (ISPs), free mailbox providers, and anti-spam vendors to prevent spam from coming into their systems. Frequent recurring emails, including email notifications from When I Work may be misidentified as spam and cause the email notifications to bounce back.

Identify a blocklisted email address

Hover over Workplace, then select Employees Employees.

A blocklisted email icon appears in the Actions column.

Remove email address from blocklist

  1. Hover over Workplace, then select Employee Employees.

  2. Click the blocklisted email icon.
    The blocked email prompt appears.
  3. Click Remove Email.Email notifications to the user resume.
Updated on April 21, 2022

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