Change Your Email Address

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If you have a new email address, updating your email address in your When I Work profile ensures that email notifications and other messages are sent to the correct email address.

You can also update your email address from your Android phone or iPhone/iPad.

Things to know before you begin

  • Supervisors, managers, and account holders cannot update a registered employee’s email address. For security reasons, only the registered employee can update their email address.
  • If you’re part of multiple workplaces, updates to your email address take effect for all workplaces.
  • The new email address becomes the email address you use to log into the When I Work app.


  1. In the top-right corner of the page, hover your pointer over your profile picture, then select My Profile.My Profile menu item
  2. Enter your new email address in the Email Address field.
  3. When you’re finished, click Save.
Updated on January 23, 2019

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