How Do I Cancel My Account?

From your

Applies to


If you want to cancel your account, you may do so at any time from the When I Work web app.


  • Per our Terms of Service, you may cancel your When I Work account at any time; however, there are no refunds for cancellation.
  • You must be the Admin to cancel the account.
  • If you are not the Admin, please see this article on how to Transfer Account Ownership.
  • Cancellation can only be completed via the When I Work web app from a computer. When I Work cannot cancel the account on your behalf for security reasons.

Before you begin

Export your data before cancelling!

When you cancel, you immediately lose access to the account, and you can no longer view your data.

If you wish to retain your data, make sure you export it before you cancel your account:

Cancelling your account

  1. Hover over Gear, then select Billing Account & Billing.

     If you don’t see Account & Billing, you are not the account holder.Account and billing button
  2. In the middle of the page, click Gear menu and select Cancel Account.Cancel button
  3. Complete all the following prompts to cancel your account.

When you complete the process, you’re immediately logged out of the When I Work web app. We’ll send you an email to confirm that your account has been cancelled.

Updated on March 26, 2021

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