Overview

Use the Scheduler to create and manage the schedule for your workplace.

You can access the Scheduler in the When I Work web app at any time by clicking the Scheduler tab at the top of the page.

The schedule

The schedule displays scheduled shifts, annotations, user’s availability preferences, and approved time off. schedule overview with callouts

Callout	a
Name	Annotation
Description	Use annotations to send your staff an announcement, let them know your business is closed, or prevent them from taking time off. Click Annotation button next to a date to add or edit an annotation.
Callout	b
Name	OpenShift
Description	Use OpenShifts to offer shifts to a select group of qualified users (based on position). Eligible users can pick up OpenShifts that haven’t already been claimed. To schedule an OpenShift, click in the OpenShifts row or drag an existing shift into the OpenShifts row. If there are four or more OpenShifts scheduled for a day in week view, the OpenShifts menu can be collapsed and expanded.
Callout	c
Name	Unpublished shift
Description	Unpublished shifts are not visible to users. You can identify unpublished shifts by their diagonal stripes.
Callout	d
Name	Published shift
Description	Published shifts are visible to employees. All published shifts have solid colors.
Callout	e
Name	Time off
Description	The user has time off.
Callout	f
Name	Availability preference (preferred)
Description	The user prefers to work on this day. Hover your pointer over the triangle to view the user’s preferred hours.
Callout	g
Name	Availability preference (unavailable)
Description	The user is unavailable for some of the day. Hover your pointer over the triangle to view the user’s unavailable hours.
Callout	h
Name	Availability preference (unavailable all day)
Description	The user is unavailable all day.

Callout	Name	Description
a	Annotation	Use annotations to send your staff an announcement, let them know your business is closed, or prevent them from taking time off. Click Annotation button next to a date to add or edit an annotation.
b	OpenShift	Use OpenShifts to offer shifts to a select group of qualified users (based on position). Eligible users can pick up OpenShifts that haven’t already been claimed. To schedule an OpenShift, click in the OpenShifts row or drag an existing shift into the OpenShifts row. If there are four or more OpenShifts scheduled for a day in week view, the OpenShifts menu can be collapsed and expanded.
c	Unpublished shift	Unpublished shifts are not visible to users. You can identify unpublished shifts by their diagonal stripes.
d	Published shift	Published shifts are visible to employees. All published shifts have solid colors.
e	Time off	The user has time off.
f	Availability preference (preferred)	The user prefers to work on this day. Hover your pointer over the triangle to view the user’s preferred hours.
g	Availability preference (unavailable)	The user is unavailable for some of the day. Hover your pointer over the triangle to view the user’s unavailable hours.
h	Availability preference (unavailable all day)	The user is unavailable all day.

Adding shifts

To add a shift, simply click the appropriate cell in the schedule and fill out the shift details.

When you click a cell, you’re presented with the option to use a shift template or create a custom shift.

If you’ve added shift templates, select a shift template to save time.
If you need to create a one-off shift or haven’t created any shift templates, click Create Custom Shift.

Shift details

Every shift is made up of the same building blocks.

Callout	a
Name	Assign To
Description	(Required) The user working the shift.
Callout	b
Name	Time
Description	(Required) When the shift begins and ends.
Callout	c
Name	Unpaid Break
Description	(Optional) The length of the unpaid (lunch) break that the user should take during the shift, in minutes. If you use When I Work Time & Attendance, you can set up unpaid breaks to automatically deduct from the timesheets.
Callout	d
Name	Color
Description	(Optional) The color for the shift.
Callout	e
Name	Position
Description	(Optional) The position the user will be working, such as barista, cashier, or manager.
Callout	f
Name	Job Site
Description	(Optional) If the shift will take place off-site from your normal workplace, add a job site to let the user know where to go.
Callout	g
Name	Tags
Description	(Optional) Custom shift qualifications that cannot be easily captured by position alone. Tags are additional eligibility requirements that you can layer on top of positions.
Callout	h
Name	Shift Task List
Description	(Optional) Specialized tasks that need to be completed by a certain user or during a specific shift. These tasks are to be completed by the user scheduled for the shift. For more information, see Setting Up Shift Task Lists.
Callout	i
Name	Shift Notes
Description	(Optional) Instructions or notes for the assigned user.
Callout	j
Name	Repeat Shift
Description	(Optional) Click to set up a repeating shift.
Callout	k
Name	Save As Shift Template
Description	(Optional) Click to create a shift template based on this shift.

Callout	Name	Description
a	Assign To	(Required) The user working the shift.
b	Time	(Required) When the shift begins and ends.
c	Unpaid Break	(Optional) The length of the unpaid (lunch) break that the user should take during the shift, in minutes. If you use When I Work Time & Attendance, you can set up unpaid breaks to automatically deduct from the timesheets.
d	Color	(Optional) The color for the shift.
e	Position	(Optional) The position the user will be working, such as barista, cashier, or manager.
f	Job Site	(Optional) If the shift will take place off-site from your normal workplace, add a job site to let the user know where to go.
g	Tags	(Optional) Custom shift qualifications that cannot be easily captured by position alone. Tags are additional eligibility requirements that you can layer on top of positions.
h	Shift Task List	(Optional) Specialized tasks that need to be completed by a certain user or during a specific shift. These tasks are to be completed by the user scheduled for the shift. For more information, see Setting Up Shift Task Lists.
i	Shift Notes	(Optional) Instructions or notes for the assigned user.
j	Repeat Shift	(Optional) Click to set up a repeating shift.
k	Save As Shift Template	(Optional) Click to create a shift template based on this shift.

Copying shifts

To copy a shift, hold the control key (or the command key if on a Mac) and click the shift you want to copy, then drag it to any cell.

As you move the shift around, icons appear to let you know whether eusers are qualified or have conflicts.

Thumbs up icon means the user is qualified to take the shift (based on position).
Thumbs down icon means the user is not qualified to take the shift (based on position).

Month view does not support drag and drop.

Reassigning shifts

Click and drag a shift to move it to a different user.

As you move the shift around, icons appear to let you know whether users are qualified or have conflicts.

Thumbs up icon means the user is qualified to take the shift (based on position).
Thumbs down icon means the user is not qualified to take the shift (based on position).

Month view does not support drag and drop.

Publishing

Shifts are not visible to your employees until you publish the schedule. When the schedule is finished, click Publish & Notify in the top-left corner of the Scheduler.

For more details, see Publishing the Schedule.

Views

Scheduler views allow you to build the schedule a day, week, or month at a time for each schedule. You can also switch to positions view if you prefer to build the schedule based on which positions need to be filled. schedule views with callouts

Callout	a
Name	Schedule
Description	Switch between the separate schedules.
Callout	b
Name	Users
Description	Sort users in the users view. Choose between the following options: First Name Last Name Start Time (Day View) Custom
Callout	c
Name	Date picker
Description	Change the time period you’re viewing: Click Left arrow button to go back to the previous day, week, or month (depending on your current view). Click Right arrow button to go to the next day, week, or month (depending on your current view). Click Calendar button to choose a specific date.
Callout	d
Name	Today
Description	Click to return to today’s schedule.
Callout	e
Name	Time period
Description	Click the drop down menu to switch between day, week, and month view.
Callout	f
Name	Full screen
Description	Click to make the Scheduler full screen.

Callout	Name	Description
a	Schedule	Switch between the separate schedules.
b	Users	Sort users in the users view. Choose between the following options: First Name Last Name Start Time (Day View) Custom
c	Date picker	Change the time period you’re viewing: Click Left arrow button to go back to the previous day, week, or month (depending on your current view). Click Right arrow button to go to the next day, week, or month (depending on your current view). Click Calendar button to choose a specific date.
d	Today	Click to return to today’s schedule.
e	Time period	Click the drop down menu to switch between day, week, and month view.
f	Full screen	Click to make the Scheduler full screen.

Filters

Use filters to help you focus on the schedule for a particular position or job site.

Schedule filter callouts

Callout	a
Name	View Options
Description	Use the selections in View Options to filter the schedule. Select Users if you prefer to build the schedule based on who will be working. Select Position if you prefer to build the schedule based on which positions need to be filled. Select Coverage if you prefer to build the schedule in chronological order of shifts scheduled. Users filter options: Check Hide Unscheduled Userss to hide users who don’t have shifts scheduled in the week you’re viewing. Position filter options: Check the Hide Unscheduled Positions checkbox to hide positions not assigned to shifts scheduled in the week you’re viewing. Check Highlight OpenShifts to highlight all of the OpenShifts in your schedule to identify gaps in scheduling. Check the Show Shifts at Other Schedules checkbox to display shifts scheduled on other schedules. Coverage filter options: Check Highlight OpenShifts to highlight all of the OpenShifts in your schedule to identify gaps in scheduling. Use the View Shift Colors By drop down menu to color code the schedule by: Shift Position Job Site
Callout	b
Name	Forecast Tools
Description	Toggle Forecast Tools to display labor costs on the schedule. Enter projected sales for each day to compare daily labor costs with daily revenue.
Callout	c
Name	Positions
Description	Show and hide shifts based on position. To view shifts for a position, click the position name. To hide shifts for a position, click the box next to the position name.
Callout	d
Name	Job Sites
Description	Show and hide shifts based on job site. To view shifts for a job site, click the job site name. To hide shifts for a job site, click the box next to the job site name.

Callout	Name	Description
a	View Options	Use the selections in View Options to filter the schedule. Select Users if you prefer to build the schedule based on who will be working. Select Position if you prefer to build the schedule based on which positions need to be filled. Select Coverage if you prefer to build the schedule in chronological order of shifts scheduled. Users filter options: Check Hide Unscheduled Userss to hide users who don’t have shifts scheduled in the week you’re viewing. Position filter options: Check the Hide Unscheduled Positions checkbox to hide positions not assigned to shifts scheduled in the week you’re viewing. Check Highlight OpenShifts to highlight all of the OpenShifts in your schedule to identify gaps in scheduling. Check the Show Shifts at Other Schedules checkbox to display shifts scheduled on other schedules. Coverage filter options: Check Highlight OpenShifts to highlight all of the OpenShifts in your schedule to identify gaps in scheduling. Use the View Shift Colors By drop down menu to color code the schedule by: Shift Position Job Site
b	Forecast Tools	Toggle Forecast Tools to display labor costs on the schedule. Enter projected sales for each day to compare daily labor costs with daily revenue.
c	Positions	Show and hide shifts based on position. To view shifts for a position, click the position name. To hide shifts for a position, click the box next to the position name.
d	Job Sites	Show and hide shifts based on job site. To view shifts for a job site, click the job site name. To hide shifts for a job site, click the box next to the job site name.

Tools

The Scheduler tools provide advanced features like budget planning, printing, templates, and export. scheduler tools with callouts

Edit Multiple Shifts

Click to edit multiple shifts in the scheduler.

Copy Previous Day/ Week

Click to copy the schedule from the previous day/week to the schedule you’re currently viewing.

Load Schedule Template

Click to load a previously saved schedule template.

Save Schedule Template

Click to save this schedule as a template so that you can save time by quickly recreating it again.

Update Existing Schedule Template

Click to update an existing schedule template.

Print Schedule

Click to print the schedule or save it as a spreadsheet (XLS format).

Export Schedule

Click to export the schedule to a spreadsheet file.

Clear Schedule

Click to remove all shifts from the current view.

Callout	Name	Description
a	Edit Multiple Shifts	Click to edit multiple shifts in the scheduler.
b	Copy Previous Day/ Week	Click to copy the schedule from the previous day/week to the schedule you’re currently viewing.
c	Load Schedule Template	Click to load a previously saved schedule template.
d	Save Schedule Template	Click to save this schedule as a template so that you can save time by quickly recreating it again.
e	Update Existing Schedule Template	Click to update an existing schedule template.
f	Print Schedule	Click to print the schedule or save it as a spreadsheet (XLS format).
g	Export Schedule	Click to export the schedule to a spreadsheet file.
h	Clear Schedule	Click to remove all shifts from the current view.

User options

The user options display information about each user, allow you to update user information, and make quick updates to user’s schedules.

Callout	a
Name	N / N
Description	The user’s scheduled and maximum hours. Scheduled hours: The number of hours user is currently scheduled to work. Maximum hours: The maximum number of hours the user should be scheduled to work in a single week. You can set this limit in the user’s settings.
Callout	b
Name	(All shifts confirmed)
Description	The user has confirmed all assigned shifts.
Callout	c
Name	(Some shifts confirmed)
Description	The user has confirmed some assigned shifts.
Callout	d
Name	Publish [user]’s Shifts
Description	Click to publish the user’s shifts.
Callout	e
Name	Unpublish [user]’s Shifts
Description	Click to unpublish the user’s shifts.
Callout	f
Name	Print [user]’s Schedule
Description	Click to print the user’s shifts.
Callout	g
Name	Copy [user]’s Previous Day / Week
Description	Click to copy the user’s shifts from the previous day/week to the schedule you’re currently viewing.
Callout	h
Name	Edit [user]’s Details
Description	Click to update the user’s positions, access privileges, schedules, wages, and other details.
Callout	i
Name	Delete [user]’s Shifts
Description	Click to delete user’s shifts on the current view.

Callout	Name	Description
a	N / N	The user’s scheduled and maximum hours. Scheduled hours: The number of hours user is currently scheduled to work. Maximum hours: The maximum number of hours the user should be scheduled to work in a single week. You can set this limit in the user’s settings.
b	(All shifts confirmed)	The user has confirmed all assigned shifts.
c	(Some shifts confirmed)	The user has confirmed some assigned shifts.
d	Publish [user]’s Shifts	Click to publish the user’s shifts.
e	Unpublish [user]’s Shifts	Click to unpublish the user’s shifts.
f	Print [user]’s Schedule	Click to print the user’s shifts.
g	Copy [user]’s Previous Day / Week	Click to copy the user’s shifts from the previous day/week to the schedule you’re currently viewing.
h	Edit [user]’s Details	Click to update the user’s positions, access privileges, schedules, wages, and other details.
i	Delete [user]’s Shifts	Click to delete user’s shifts on the current view.

Updated on April 20, 2023

Tagged: overview reference schedule scheduler Scheduler Reference Guide scheduler-featured

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When I Work Help Center

Scheduler Reference Guide

Overview

The schedule

Adding shifts

Shift details

Copying shifts

Reassigning shifts

Publishing

Views

Filters

Tools

User options

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Still Need Help?

Overview

The schedule

Adding shifts

Shift details

Copying shifts

Reassigning shifts

Publishing

Views

Filters

Tools

User options

Was this article helpful?

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