Setting Alert Preferences

From your

Applies to


Update your alert preferences to configure how you are automatically notified by When I Work.

Types of alerts

When I Work offers two types of alerts:

  • Email: Just like it sounds–we’ll send you an email!
  • Mobile: If you’re logged in to the When I Work app on your iPhone, iPad, or Android phone, you’ll be notified in the app. If you’re not logged in, we’ll send you a text message.

Things to know before you begin

  • To receive email and text notifications, your email address and mobile number must be set in your profile.
  • In some circumstances, email and text notifications can be delayed by your service provider.


  1. From the When I Work web app, click your profile picture in the upper right corner, then select My Profile.
  2. Set your Alert Preferences:

    • Time-Off Requests: Receive alerts when your account holder, manager, or supervisor makes a decision about your time off requests.
    • Swap/Drop Requests: Receive alerts when a swap or a drop shift is available to you.
    • Schedule Updates: Receive alerts when you are assigned new shifts.
    • Attendance Alerts: Only visible if your employer uses Time Clock & Attendance. Enable this if you’d like to be alerted when you have forgotten to clock in or out. Note: attendance alert messaging is dependent on App Settings defined by the account holder.
    • Shift Reminders: Receive alerts when a scheduled shift is coming up in the near future. You can edit how many hours in advance of your shift you want to be notified. Note: The maximum amount of hours you can be notified before a shift is 24 hours.
  3. Click Save.
Updated on May 26, 2017

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