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Clair On-Demand Pay Employee Adoption Guide

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Overview

This article is intended to serve as a guide for how to share and help your team get started with Clair On-Demand Pay. Clair On-Demand Pay is included in the Time & Attendance product and gives employees an opportunity to access their earned wages as soon as they clock out.

Once On-Demand Pay is turned on in your account, employees are given prompts to sign up on the dashboard and clock out screens in the When I Work mobile app. Setup is started in the When I Work web app and completed by setting up Clair through the Clair app. This guide gives you the steps you to need to successfully get your employees onboarded with Clair.

How to launch Clair On-Demand Pay to your team

1. Turn it on

Enable Clair On-Demand Pay in your When I Work account. Navigate to the Attendance Settings then toggle On-Demand Pay on. Once toggled on, a new banner appears at the bottom of the When I Work mobile app dashboard when employees log in as well as when they clock out of a shift. This makes them aware that they may gain access to a portion of their wages before payday.

2. Tell your team

In addition to seeing the prompts within the mobile apps to access a portion of employees’ earnings prior to payday, we recommend messaging your team and sharing that you offer this new benefit during your next team meeting. 

Below is an example of an announcement message to communicate the new benefit to your team. We recommend using Workchat to reach your team directly in the When I Work app.

On-Demand Pay Announcement WorkChat

Hi team! I’m excited to share that we now offer on-demand pay through When I Work and its alliance with Clair. On-demand pay is a way for you to get access to a portion of your earned wages directly after a shift, instead of waiting until payday. This is completely free for you. If interested, you can sign up directly in the When I Work app. Let me know if you have questions.

3. Help with setup

Employees see prompts within the When I Work app to sign up for Clair On-Demand Pay once an Admin has turned it on in the account. They see the prompts in the My Hours page or the Dashboard that says, “Access of portion of your earnings before payday!” in the app. 

Print and share the Employee Setup Flyer with your employees as an additional reminder and guide for getting started with Clair On-Demand Pay.

4. Share resources

There are many resources available to help you and your employees set up and use Clair On-Demand Pay.

Employee Setup Reference
This help article provides step-by-step instructions for employees setting up Clair for the first time.
Clair On-Demand Pay FAQ
This FAQ provides the frequently asked questions for on-demand pay, setting up Clair On-Demand Pay, and the employees’ experience.
Employee Setup Flyer
Flyer with setup instructions for Clair On-Demand Pay.
When I Work & Clair On-Demand Pay Overview
This document provides an overview of how When I Work and Clair teamed up to provide a seamless on-demand pay solution.
Clair’s Customer Care
Clair Support Center – Clair customer support resources:
https://support.getclair.com/support/home In-App Support

  • Once in the app¹, you can contact Clair through the Clair Care tab. Clair Care is available by phone or email, Monday through Friday, except on federal banking holidays, from 9:00 AM to 8:00 PM ET.

Phone Support

  • You can call +1-888-HI-CLAIR or +1-888-442-5247

E-mail support

Resource Description
Employee Setup Reference This help article provides step-by-step instructions for employees setting up Clair for the first time.
Clair On-Demand Pay FAQ This FAQ provides the frequently asked questions for on-demand pay, setting up Clair On-Demand Pay, and the employees’ experience.
Employee Setup Flyer Flyer with setup instructions for Clair On-Demand Pay.
When I Work & Clair On-Demand Pay Overview This document provides an overview of how When I Work and Clair teamed up to provide a seamless on-demand pay solution.
Clair’s Customer Care Clair Support Center – Clair customer support resources:
https://support.getclair.com/support/home In-App Support

  • Once in the app¹, you can contact Clair through the Clair Care tab. Clair Care is available by phone or email, Monday through Friday, except on federal banking holidays, from 9:00 AM to 8:00 PM ET.

Phone Support

  • You can call +1-888-HI-CLAIR or +1-888-442-5247

E-mail support

¹Standard data charges may apply

Support Channels

If your employees have any questions about setup, the When I Work Customer Care team is happy to help. Once they have a Clair Spending Account or Clair Savings Account they should go directly to the Clair Care team.

Employee experience

 

Clair Spending is a demand deposit account established by, and the Clair Debit Card is issued by, MetaBank®, N.A., Member FDIC. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Clair Savings account is established by MetaBank, N.A., Member FDIC.

Updated on April 11, 2022

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