This article covers best practices for setting the time zone for your workplace, as well as scenarios where custom time zones are needed.
- Only the Admin can change the account time zone.
- Your workplace is set for a single time zone in account settings.
- By default, all users are set to the workplace’s time zone.
- Individual users can customize their personal time zone if needed.
- When I Work does not reference the time zone that your device is set to (computer, iOS device, or Android device). If you move to another time zone, adjust your personal time zone setting.
What if my personal time zone doesn’t match my workplace time zone?
Not to worry! Here are some tips to help you.
- The dates and times you see in When I Work are translated into the time zone selected in your user profile. For example, if your personal time zone is one hour behind the workplace time zone, a 9a-5p shift scheduled by your Manager is automatically translated to a 10a-6p shift when you view it.
- Start of day, start of week, and start of pay period are all set in the workplace’s time zone and translated into your time zone. This can cause hours to be split in ways that seem confusing.
- Scheduled hours are split based on the Workday Start set for the workplace. The default is midnight, but workplaces can request a custom start time. If your time zone is one hour behind your workplace and the Workday Start is set to midnight, you will see hours split at 11pm.
- Timesheet hours can appear to split between days, weeks, and pay periods at your 11p.
- If your Manager submits a time off request on your behalf, it can split across multiple days when you view it.
What if I’m located in a different time zone from my workplace, but I want to see the schedule in the workplace time zone?
Yes you can! Here’s how to do it:
- Make sure your personal time zone matches the workplace’s time zone. In this scenario, the times you see in When I Work always match local time for the workplace.
When I’m scheduling an employee located in a different time zone, should I think in my time or their time?
It depends! Check out the following examples:
Example #1: Call Center open 9a-5p Central time with remote employees in multiple time zones
- In this example, it is recommended that the individual scheduling in the account time zone schedule based on shift coverage for 9a-5p Central time.
Example #2: Scheduler is located in Central time with business located on the East Coast
- In this example, it is recommended to convert the shift times before you schedule to ensure that they reflect accurately to the users in the account time zone.