Overview
Follow these instructions if you forgot your password and need to create a new one. If you know your current password, you can change your password from your profile.
Step 1: Request a password reset email
If you’ve forgotten your password, use one of our apps to request a password reset email. The password reset email expires after one hour.
If you have any trouble receiving your password reset link, please contact our Customer Care team.
From your computer
- Click the Forgot Password button on the log in page.
- Enter the email address that is associated with your account.
- Click Reset Password.
We’ll send a password reset email to your address from noreply@wheniwork.com. Use this email to reset your password.
From your iPhone or iPad
Use the When I Work Staff Scheduling app to request a password reset email:
- On the Sign In screen, tap Forgot Password.
- Enter the email address associated with your account.
- Tap Reset Password.
We’ll send a password reset email to your address from noreply@wheniwork.com. Use this email to reset your password.
From your Android phone
Use the When I Work Scheduling app to request a password reset email:
- On the Sign In screen, tap Forgot Password.
- Enter the email address associated with your account.
- Tap Send button.
We’ll send a password reset email to your address from noreply@wheniwork.com. Use this email to reset your password.
Step 2: Use the email to reset your password
Your new password:
- Must be at least 10 characters long.
- Cannot contain your email address.
- Cannot be a common word like “password”.
- Must be reset within 24 hours of requesting the password reset email.
- Find the password reset email that we sent you.
- If you can’t find the email, check your spam filter.
- If the email says there is no When I Work account associated with the email address you entered, follow the steps in I Can’t Reset My Password.
- In the email, click Reset your password.
- If you’re using a computer, iPhone, or iPad, enter a new password in the webpage that opens in your browser.
- If you’re using an Android device, open the link using the When I Work app if you’re prompted. Enter a new password, then tap Checkmark button in the top-right corner of the screen.