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Resetting a Forgotten Password

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Overview

Follow these instructions if you forgot your password and need to create a new one. If you know your current password, you can change your password from your profile.

Step 1: Request a password reset email

If you’ve forgotten your password, use one of our apps to request a password reset email. The password reset email expires after one hour.

If you have any trouble receiving your password reset link, please contact our Customer Care team.

From your computer

  1. Click the Forgot Password button on the log in page.Log in screen
  2. Enter the email address that is associated with your account.
  3. Click Reset Password.

We’ll send a password reset email to your address from noreply@wheniwork.com. Use this email to reset your password.

From your iPhone or iPad

Use the When I Work Staff Scheduling app to request a password reset email:

  1. On the Sign In screen, tap Forgot Password.Forgot Password link
  2. Enter the email address associated with your account.
  3. Tap Reset Password.

We’ll send a password reset email to your address from noreply@wheniwork.com. Use this email to reset your password.

From your Android phone

Use the When I Work Scheduling app to request a password reset email:

  1. On the Sign In screen, tap Forgot Password.Forgot Password link
  2. Enter the email address associated with your account.
  3. Tap Send button.

We’ll send a password reset email to your address from noreply@wheniwork.com. Use this email to reset your password.

Step 2: Use the email to reset your password

Note

Your new password:

  • Must be at least 10 characters long.
  • Cannot contain your email address.
  • Cannot be a common word like “password”.

  • Must be reset within 24 hours of requesting the password reset email.

  1. Find the password reset email that we sent you.
    • If you can’t find the email, check your spam filter.
    • If the email says there is no When I Work account associated with the email address you entered, follow the steps in I Can’t Reset My Password.
  2. In the email, click Reset your password.
    • If you’re using a computer, iPhone, or iPad, enter a new password in the webpage that opens in your browser.
    • If you’re using an Android device, open the link using the When I Work app if you’re prompted. Enter a new password, then tap Checkmark button in the top-right corner of the screen.
Updated on September 26, 2018

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