Related Articles

• Attendance Settings Reference

  From your Computer

  Attendance settings control how employees clock in, payroll options, and Attendance notifications. You can edit Attendance settings at any time from the App Settings page. You must have manager or account holder access privileges to access the App Settings page. A manager can access the Payroll settings only if the account...

• Changing the Start Day of the Week

  From your Computer

  If you prefer to think of your week starting on a specific day, you can change the first day you see in the schedule. By default, When I Work sets the start day in the schedule to Sunday. You must be a manager or account holder to change the start...

• Exporting Data

  From your Computer

  You can export data about your employees, requests, and schedules to an Excel file to keep for your records. To export your employees’ data, go the Gear icon and select Employees. From the Employees page, click Export Employees from the More Options icon (box with three dots) to download a...

• Language Support

  From your Android phone, Computer, iPhone or iPad

  When I Work offers and supports our web and mobile applications in English. Platform Language Web English iOS English, Spanish¹ Android English ¹If you set your iPhone or iPad language to Spanish, the When I Work app translates to Spanish. The Customer Care team at When I Work provides support...

• Contacting Us

  From your Computer

  If you need help with When I Work, you can contact our Customer Care team for assistance. You can also contact us from our iPhone/iPad or Android mobile apps. Our Customer Care team is available during these hours: Monday – Friday Chat: 7 A.M. to 7 P.M. Central Daylight Time (UTC-5:00) Tickets...

• App Settings

  From your Computer

  Determine how your staff uses the app by configuring your company’s app settings. To configure, click on your name in the upper right corner and select App Settings. You must be a manager or account holder to view and modify your company’s app settings. The App Settings section at the...