Related Articles

• Time Zone Best Practices

  From your Computer

  This article covers best practices for setting the time zone for your workplace, as well as scenarios where custom time zones are needed. Only the Account Holder can change the account time zone. Your workplace is set for a single time zone in account settings. By default, all users are...

• Where can I find my employee ID?

  From your Android device, iOS device

  An employee ID is a unique numeric identification code set by your employer. You can use this ID to clock in and out on a time clock terminal. Your employee ID is visible in the Profile & Settings section of the Android or iOS app. Employee IDs are set by the...

• Clearing Your Cache and Cookies

  From your Computer

  Your web browser holds onto information from websites that over time could lead to loading issues. If you encounter slow or unusual performance on When I Work, clear your browser’s cache and cookies to try and resolve the issue. Performance may also be affected if you’re using a browser we...

• I Can’t Reset My Password

  From your Android device, Computer, iOS device

  Resetting your password relies on the email address set in your When I Work profile. If your email address is incorrect in When I Work, or if you enter the wrong email address, you won’t be able to reset your password. If this happens, you need to change your email...

• I Can’t Log In

  From your Android device, Computer, iOS device

  If you’re having trouble logging into your When I Work account, follow the steps in this article to troubleshoot and get back into your account. The app displays an “Incorrect username and/or password” message at the top of the screen when you log in with the wrong email address or...

• Resetting a Forgotten Password

  From your Android device, Computer, iOS device

  Follow these instructions if you forgot your password and need to create a new one. If you know your current password, you can change your password from your profile. If you’ve forgotten your password, use one of our apps to request a password reset email. The password reset email expires...