Renew Your Annual Plan

From your

Applies to


An annual billing cycle allows you to pay for your When I Work plan for the year.


  • You must have admin access privileges to access the Account & Billing page.
  • Your plan’s renewal date is displayed on the Account & Billing page.
  • Annual plans cannot be downgraded until 30 days before the renewal date.
  • When I Work sends an email reminder to renew the plan to the admin 30 days and 10 days before the renewal date.
  • Annual billing is required for accounts with more than 500 seats on Advanced and Complete plans.

Accounts that do not make a payment before the annual renewal date will be disabled.

Renew your plan

Follow these steps to renew your annual plan.

  1. Hover over Gear, then select Billing Account & Billing.

    Account and billing button
  2. Click Change Plan. The plan details screen appears.renew plan
  3. Click Purchase to confirm the payment and renew your plan.
Updated on March 22, 2022

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