Related Articles

• Hibernating Your Account

  From your Computer

  Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing users’ access to the account until it is reactivated. You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily. Account & Billing...

• Transferring Account Ownership

  From your Computer

  Each When I Work has one account holder (also known as the owner) who controls payments and the life of the account. The account holder is the only user with access to the Account & Billing page. Account & Billing page look different? If your account was created before June 12, 2018,...

• Invoices

  From your Computer

  When you are billed, When I Work sends an email invoice to the email address listed in the Update Billing Info section. Every invoice is added to the Invoice History and can be downloaded and saved for your records. Account & Billing page look different? Your Account & Billing page may...

• Nonprofit 501(c)(3) Organizations

  From your Android device, Computer, iOS device

  When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...

• Updating Billing Information

  From your Computer

  You can update your billing information at any time to change which card you use to pay for When I Work. You must be the account holder to update your billing information. If you’re upgrading to a paid plan from a free plan for the first time, check out Upgrading to...

• Transferring Account Ownership (Legacy)

  From your Computer

  Each When I Work has one account holder (also known as the owner) who controls payments and the life of the account. The account holder is the only user with access to the Account & Billing page. Account & Billing page look different? If your account was created after June 12, 2018,...