Related Articles

• Changing the Primary Contact

  From your Computer

  Each When I Work has three slots available for Admins who control payments and the life of the account. The Admin is the only user role with access to the Account & Billing page. The Primary Contact can only be assigned to a user with admin permissions. Hover over Gear, then select Settings General...

• Reactivate Your Account

  From your Computer

  You might want to reactivate your account if your business is seasonal or you’d like to bring your account out of hibernation. From your computer, use a supported web browser to sign in to When I Work on the web. Click Reactivate Account. Now you can begin reconfiguring your account.

• Hibernating Your Account

  From your Computer

  Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing users’ access to the account until it is reactivated. You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily. Account & Billing...

• Invoices

  From your Computer

  When you are billed, When I Work sends an email invoice to the email address listed in the Update Billing Info section. Every invoice is added to the Invoice History and can be downloaded and saved for your records. Account & Billing page look different? Your Account & Billing page may...

• Nonprofit 501(c)(3) Organizations

  From your Computer, iOS device, Android device

  When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...

• Updating Billing Information

  From your Computer

  You can update your billing information at any time to change which card you use to pay for When I Work. You must be the Admin to update your billing information. If you’re upgrading to a paid plan from a free plan for the first time, check out Upgrading to a...