Contact Your Employer

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If you have questions regarding your schedule or timesheets, you can message your employer using When I Work. Use WorkChat or send an email through the mobile app to simplify communication with your managers and supervisors.

Using WorkChat

You can connect with your managers and supervisors using WorkChat from your profile on a computer, the Android app or the iOS app.

NOTE: If you don’t see WorkChat in the web and mobile apps WorkChat may be disabled by your employer. Try sending an email instead.

Send an email

In the Android app

  1. From the When I Work Scheduling app, tap More on the bottom-right of the screen.
  2. Tap Send Message in the menu.
  3. Begin typing the name of a manager or supervisor. Tap the name of the user when their name appears in the drop-down menu. 
  4. Compose your email by entering a subject and a message.
  5. Tap Send button in the top right corner.

In the iOS app

  1. Tap More icon More from the Dashboard.
  2. Tap  Send Message in the menu.
  3. Tap  manager/supervisor to select managers and supervisors as recipients.
  4. Compose your email by entering a subject and a message.
  5. Tap Send in the top right.
Updated on September 20, 2023

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