App Settings

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Applies to ,


Determine how your staff uses the app by configuring your company’s app settings. To configure, click on your name in the upper right corner and select App Settings.

Things to know before you begin

You must be a manager or account holder to view and modify your company’s app settings.

General Settings

The App Settings section at the top of the page allows you to:

  • Add or change your logo
  • Change the account name and ID
  • Set business listing information (business location and industry)
  • Change time settings (time zone, start day for the week, and time format)
  • Change the currency symbol


WorkChat is a feature that allows you and your staff to send messages and images in real time without exchanging personal contact information. For more information, see Managing WorkChat.

WorkChat is available for plans that support 1,000 or fewer users.

Time Off Requests

This section allows you to control how time off requests work. The large toggle switch on the left enables and disables time off requests completely.

Set whether time off requests should be automatically approved or require manager approval.

Also decide how many days in advance employees are required to schedule a time off request. This requirement does not apply to sick time.

If your employees input paid time off, you can set the max paid hours they can put in for a PTO request.

Settings for time off requests


Allows a manager to enable or disable the ability for employees to set availability preferences. This can help managers manage their employees’ availability so changes can or cannot be made by the employee.

Employee Privacy

This feature is available for enterprise plans only.

Prevents your employees from seeing other employees’ names and contact information on the Coworkers tab. For more information, see Enabling Privacy for All Employees.


The Scheduling tab appears if your account uses the Scheduling feature.

My Schedule

These settings determine whether employees can set preferred weekly hours and split shifts:

  • Allow Employees To Set Preferred Hours: Allows employees to set the number of hours they prefer to work per week.
  • Split Shift Minimum Time: Determines whether employees can split shifts.
    • To prevent employees from splitting shifts, select Splitting Disabled.
    • To allow employees to split shifts, select the minimum duration for shifts created by a split.


Configure your settings to allow employees to see the full schedule or just their own. You can also set how you would like your employees sorted within the Scheduler.

  • Employees Can View Their Coworkers Schedule: Allows employees to view the full schedule in addition to their personal schedules.
  • Employees Can Only See The Schedule For Their Positions: Restricts the full schedule view for employees so that they can only see coworkers that share the same position.
  • Initially Display Only Open Shifts In Scheduler: Causes the full schedule view to initially display OpenShifts only with an option to load the full schedule. This feature is useful for businesses that heavily rely on open scheduling and have a large number of employees.

Shift Swap & Drops

Set whether you want to require approval by managers before swap and drop requests can be initiated.

Require Shift Acknowledgement

Shift acknowledgement is a verification measure that helps Managers and Supervisors ensure that employees have seen and confirmed their scheduled shifts. When Require Shift Acknowledgement is enabled, employees are forced to acknowledge their shifts any time they log into their When I Work account.

  • By default, Require Shift Acknowledgement is enabled.
  • Disabling Require Shift Acknowledgement turns off the pop-up that appears when employees log into their When I Work accounts, but it does not disable shift acknowledgement as a whole. Users can still acknowledge shifts from the My Schedule page.


The Attendance tab appears if your account uses Time Clock & Attendance. For more information, see Configuring Attendance Settings.

Attendance settings

Updated on November 16, 2017

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