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When I Work Help Center

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  • Clocking an Employee In or Out (Scheduling App)

    • July 26, 2016
    • Curtis Branum

    If you’re a supervisor, manager, or admin, you can clock in or out on behalf of your employees from your Android device. You can also clock in on behalf of your employees from your computer or iOS device. If you need to clock in or out for your own shift, see Clocking In and Out from Android. If you’re a supervisor, you can only clock in or out on behalf of employees that belong to your schedule. From the When I Work Scheduling app, tap Employee Activity At the bottom of the screen, tap Clock others in or out? Tap…

  • Add Time Clock & Attendance to Scheduling

    • Curtis Branum

    This article walks through how to add Time Clock & Attendance to your account when you are already using When I Work Scheduling. If you are new to When I Work and have not set up Scheduling, See Setting Up Scheduling and Time Clock & Attendance for Your Workplace. Add…

  • QuickBooks Online Integration

    • Curtis Branum

    When I Work integrates with QuickBooks Online to make managing users and exporting pay period hours painless. The integration allows you to sync user names and send worked hours to QuickBooks Online. Prior to exporting this information, you will need to close out your pay period. Your workplace must use Time Clock & Attendance to set up payroll integrations. This integration is compatible with Quickbooks Online Plus with Payroll in the United States, India and Canada. Other QuickBooks Online plans are not compatible. Quickbooks Online Plus accounts must use Core, Premium, Elite or Standard. Outside payroll service integrations are not compatible. PaySuite…

  • Gusto Integration

    • Curtis Branum

    When I Work integrates with Gusto to make managing employees and exporting payroll painless. The integration allows you to: Sync employee names Send timesheets from When I Work to Gusto Send When I Work job positions to Gusto Send PTO and sick time from When I Work to Gusto Your workplace must use Time Clock & Attendance to set up payroll integrations. The linked Gusto account must have only one pay schedule. The Gusto pay period frequency and dates must match the When I Work pay period. All When I Work users with worked hours must be assigned to the single pay schedule in…

  • Using Schedule Templates

    • July 20, 2016
    • Curtis Branum

    Schedule templates allow you to create a daily or weekly schedule that is reusable. If your schedules are very similar from day to day or week to week, use a template to save time and avoid creating schedules from scratch. You may use an already existing schedule or create a new one to use as a template. Templates can be made for daily or weekly schedules, but not two week or monthly schedules. Templates do not include repeating shifts by default. You can choose to include them when saving. Click Scheduler. Create a daily or weekly schedule that you’d like…

  • Registering With Your Workplace

    • Curtis Branum

    Register with your workplace in When I Work to get access to your profile and schedule. If your employer uses When I Work to track time, you can also clock in and out for shifts. This article describes how to register from your Android device. You can also join your workplace from your computer or iOS device. There are three ways to join your workplace: Accept an email invite from your manager: If your manager sent you an invite email, accept the email invite to get started. Accept a text message invite from your manager: If your manager sent you…

  • Registering With Your Workplace

    • Curtis Branum

    Register with your workplace in When I Work to get access to your profile and schedule. If your employer uses When I Work to track time, you can also clock in and out for shifts. This article describes how to register from your iOS device. You can also join your workplace from your computer or Android phone. Make sure your iOS device meets the minimum requirements to run the When I Work app. There are three ways to join your workplace: Accept an email invite from your manager: If your manager sent you an invite email, accept the email invite…

  • Add Unpaid Breaks to Shifts

    • Curtis Branum

    Add unpaid breaks to your user’s shifts to calculate total paid hours for a specific day or week in a schedule. If you use When I Work Time Clock & Attendance, unpaid breaks are not automatically deducted from user’s worked hours unless Automatically Deduct Scheduled Breaks from Timesheets is checked…

  • Registering With Your Workplace

    • Curtis Branum

    Register with your workplace in When I Work to get access to your profile and schedule. If your employer uses When I Work to track time, you can also clock in and out for shifts. You can also join your workplace from an iOS device or Android device. There are…

  • Can I Export My Data?

    • July 19, 2016
    • Curtis Branum

    It is your responsibility to maintain appropriate alternate backups of your When I Work data. When I Work makes it easy to export your data by offering the following exports. Use the following instructions to export the data you need from your When I Work account: Users Job Sites Pay Period Hours Schedules Shift requests Shift templates Timesheets Time off requests Absences

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