When I Work Help Center

When I Work Help Center

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  • Registering With Your Workplace

    • July 20, 2016
    • Curtis Branum

    Register with your workplace in When I Work to get access to your profile and schedule. If your employer uses When I Work to track time, you can also clock in and out for shifts. This article describes how to register from your Android device. You can also join your workplace from your computer or iOS device. There are three ways to join your workplace: Accept an email invite from your manager: If your manager sent you an invite email, accept the email invite to get started. Accept a text message invite from your manager: If your manager sent you…

  • Registering With Your Workplace

    • Curtis Branum

    Register with your workplace in When I Work to get access to your profile and schedule. If your employer uses When I Work to track time, you can also clock in and out for shifts. This article describes how to register from your iOS device. You can also join your workplace from your computer or Android phone. Make sure your iOS device meets the minimum requirements to run the When I Work app. There are three ways to join your workplace: Accept an email invite from your manager: If your manager sent you an invite email, accept the email invite…

  • Add Unpaid Breaks to Shifts

    • Curtis Branum

    Add unpaid breaks to your user’s shifts to calculate total paid hours for a specific day or week in a schedule. If you use When I Work Time Clock & Attendance, unpaid breaks are not automatically deducted from user’s worked hours unless Automatically Deduct Scheduled Breaks from Timesheets is checked…

  • Registering With Your Workplace

    • Curtis Branum

    Register with your workplace in When I Work to get access to your profile and schedule. If your employer uses When I Work to track time, you can also clock in and out for shifts. You can also join your workplace from an iOS device or Android device. There are…

  • Can I Export My Data?

    • July 19, 2016
    • Curtis Branum

    It is your responsibility to maintain appropriate alternate backups of your When I Work data. When I Work makes it easy to export your data by offering the following exports. Use the following instructions to export the data you need from your When I Work account: Users Job Sites Pay Period Hours Schedules Shift requests Shift templates Timesheets Time off requests Absences

  • Minimum Requirements

    • Curtis Branum

    This article lists the minimum requirements to use When I Work on your computer, iOS device, or Android device. The When I Work web app supports the following internet browsers running on Windows or macOS: Google Chrome version 118 and later Firefox version 115 and later Safari version 16 and later Edge version 119 and later Make sure to download the scheduling app from the App Store as our web app is not supported by mobile web browsers. Your iPhone or iPad must be running iOS 17 or later. iOS versions 7.1–16.0 can continue to use older versions of the…

  • General Settings

    • Curtis Branum

    Input your workplace information and determine how your staff uses When I Work by configuring your General Settings. This article is an overview of all available general settings. The settings in your account are dependent upon your plan. See your account’s Plans page or When I Work Pricing for more information and a full feature list. You must have admin or manager level access to view and modify the General Settings. If you make any changes to General Settings, click Save in the top-right corner of the screen. Communicate settings changes to users To avoid confusion, be sure to inform them of…

  • Reminding a User to Accept an Invite

    • July 11, 2016
    • Curtis Branum

    If a user hasn’t accepted an invite to join your workplace, you can remind the user by sending another invite. Invites cannot be sent if a user has already registered (accepted an invite). Registered users can log in with their email address and password. Once a user has registered, the email address field in their user profile will turn grey. Invitation links expire 24 hours after being sent. You can send invites to all unregistered users at once without having to send invites one by one. Hover over , then select Users. In the top-right corner, click  More button. Click Invite…

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