When I Work Help Center

When I Work Help Center

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  • Approve User’s Timesheets

    • March 14, 2019
    • Curtis Branum

    Timesheet approval helps keep track of which user’s timesheets have been checked for accuracy before closing out the pay period. Timesheet approval can be particularly useful for workplaces where supervisors are required to review specific timesheets before the pay period is closed out and exported. You must have admin, manager,…

  • Auto-Assign Shifts

    • January 29, 2019
    • Curtis Branum

    Auto-assign shifts leverages the information already entered in your When I Work account to create a schedule. The feature automatically assigns unpublished OpenShifts to users for you to review and publish. Auto-assign shifts is only available in week view. Only unpublished OpenShifts are automatically assigned. OpenShifts with no position are only eligible to be assigned to users whose profile is not assigned to any positions. Shifts are assigned to users based on: The user’s assigned positions. The user’s assigned tags. The user’s existing shifts (published or unpublished). The user’s approved time off requests. Active filters in the scheduler. Configure additional…

  • Exporting Shift Requests

    • January 14, 2019
    • Curtis Branum

    Exporting shift requests from your When I Work account allows you to download a spreadsheet containing your user’s swap and drop requests. Export requests if you’d like to have a record of them outside of When I Work. Check out Can I Export My Data? for more information on exporting other data from When I Work. The export contains the dates of the shift being swapped or dropped, the date the request was created, the status of the request, approval details, and acceptance details. Based on the date the request was created, When I Work keeps shift requests for one year. Hover…

  • Clocking In and Out From a Time Clock Terminal

    • May 8, 2018
    • Curtis Branum

    A time clock terminal is a device at your workplace that is used solely for clocking in and out. If your employer has set up a terminal on an Android device, perform these steps to clock in and out. If your employer has set up a terminal on a different…

  • Clock In and Out From a Time Clock Terminal

    • Curtis Branum

    A time clock terminal is a device at your workplace that is used solely for clocking in and out. If your employer has set up a time clock terminal on an iOS device, perform these steps to clock in and out. If your employer has Photo Clock In enabled, a picture…

  • Assign Team Tasks

    • March 12, 2018
    • Curtis Branum

    After you schedule a team task list, you have the option to assign specific tasks in the list to a user. When a team task is assigned to someone, it is their responsibility to complete. A team task list must be scheduled before you can assign tasks from the list to…

  • Setup Recommendations for Retail

    • December 13, 2017
    • Curtis Branum

    When I Work schedules, positions, and job sites are powerful tools that make scheduling fast and easy. Using these tools to their full potential is key to getting the most out of When I Work for your business. In the following sections, we’ll go through our recommendations for a small store, large…

  • Setup Recommendations for Food Service

    • December 1, 2017
    • Curtis Branum

    When I Work schedules, positions, and job sites are powerful tools that make scheduling fast and easy. Using these tools to their full potential is key to getting the most out of When I Work for your business. In the following sections, we’ll go through our recommendations for a food truck,…

  • Accept Shift Swap and Drop Requests

    • December 15, 2016
    • Curtis Branum

    If your coworker cannot work an assigned shift, they can invite you to cover their shift. They may ask you to trade shifts (swap) or take a shift (drop). You can accept shift coverage requests from your Android device. You can also accept swap and drop requests from your computer or iOS…

  • Accept Shift Swap and Drop Requests

    • Curtis Branum

    If your coworker cannot work an assigned shift, they can invite you to cover their shift. They may ask you to trade shifts (swap) or take a shift (drop). You can also accept swap and drop requests from your iOS device or Android device. If you are eligible to take or trade…

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