When I Work Help Center

When I Work Help Center

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  • Accept Shift Swap and Drop Requests

    • December 14, 2016
    • Curtis Branum

    If your coworker cannot work an assigned shift, they can invite you to cover their shift. They may ask you to trade shifts (swap) or take a shift (drop). You can accept shift coverage requests from your iOS device. You can also accept shift requests from your computer or Android…

  • Clock In and Out From a Time Clock Terminal

    • November 16, 2016
    • Curtis Branum

    A time clock terminal is a device at your workplace that is used solely for clocking in and out. If your employer has set up a terminal on a computer, perform these steps to clock in and out. If your employer has set up a terminal on a different type of…

  • Clocking an Employee In or Out

    • October 14, 2016
    • Curtis Branum

    If you’re a supervisor, manager, or admin, you can clock in or out on behalf of your employees by editing their timesheets from your computer. You can also clock in on behalf of your employees from your iOS device or Android device. If you’re a supervisor, you can only clock in…

  • Clocking an Employee In or Out (Scheduling App)

    • August 8, 2016
    • Curtis Branum

    If you’re a supervisor, manager, or admin, you can clock in or out on behalf of your employees from your iOS device. You can also clock in on behalf of your employees from your computer or Android device. If you’re a supervisor, you can only clock in or out on behalf of employees that belong to your schedule. From the When I Work Staff Scheduling app, go to the dashboard. Tap User Activity. At the bottom of the screen, tap Clock others in our out. Tap beside the name of the employee that needs to be clocked in or out…

  • Clock In and Out

    • Curtis Branum

    If your employer allows, you can clock in and out while you’re logged in to the When I Work web app from a personal computer. If you don’t see the option to clock in, your employer may have turned off the personal computer time clock feature. Your employer can require that you clock in at the assigned shift start time or within 5, 15, or 30 minutes of your shift. If you’re too early, you may be unable to clock in. Your employer can also require that you clock in from a specific street or IP address. If you’re at…

  • ADP Workforce Now Timesheet Export

    • July 29, 2016
    • Curtis Branum

    If you use Time Clock & Attendance, you can easily send payroll information to ADP Workforce Now for payroll processing. Your workplace must use Time Clock & Attendance to set up payroll integrations. You must have manager or admin level access to set up the integration. If you have multiple ADP…

  • Setting Up a Time Clock Terminal

    • July 27, 2016
    • Curtis Branum

    A time clock terminal is a dedicated computer or mobile device at your workplace that is used solely for clocking in and out. You might set up a time clock terminal at an entrance, break room, or central location at your workplace. Users clock in and out from the terminal…

  • Attendance Notices

    • Curtis Branum

    If you are using Scheduling and Time Clock & Attendance you will have attendance notices that appear in the dashboard. These notices are there to let you know when users clock in late, forget to clock out, clock in at the wrong location, or forgot to clock in. The last seven days of attendance notices display on the dashboard. Attendance notices are generated based off of the ‘How early can employees and supervisors clock in for a shift?’ and ‘Notify users when they miss a clock in/out’ menus in the Attendance Settings. The Attendance Notices card show alerts related to…

  • Attendance Settings

    • July 26, 2016
    • Curtis Branum

    Configure your Attendance Settings to determine how your users use Time Clock & Attendance. This article is an overview of all available attendance settings. The settings in your account are dependent upon your plan. See your account’s Plans page or When I Work Pricing for more information and a full feature list. You must have admin or manager level access to access the Attendance Settings page. A manager can access the Pay Periods settings only if the admin gives them access to manage timesheets and pay periods. Only the admin can access the Notifications settings. If you make any changes to Attendance Settings,…

  • Clocking an Employee In or Out (Scheduling App)

    • Curtis Branum

    If you’re a supervisor, manager, or admin, you can clock in or out on behalf of your employees from your Android device. You can also clock in on behalf of your employees from your computer or iOS device. If you need to clock in or out for your own shift, see Clocking In and Out from Android. If you’re a supervisor, you can only clock in or out on behalf of employees that belong to your schedule. From the When I Work Scheduling app, tap Employee Activity At the bottom of the screen, tap Clock others in or out? Tap…

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