When I Work Help Center

When I Work Help Center

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  • Exporting Timesheets

    • July 27, 2016
    • Chad Busch

    Exporting timesheets allows you to download a spreadsheet containing timesheet information. You can export timesheets for a pay period, or for a custom date range outside of your pay periods. Timesheet exports contain raw time entries and totals. Check out Can I Export My Data? for more information on exporting other data…

  • Allow Clocking In With a Personal Computer

    • Chad Busch

    If your user’s use computers at work, allow them clock in and out from their computers when they’re logged in to the When I Work web app. You can also allow users to clock in from the When I Work mobile apps or time clock terminals. You must have manager…

  • Setting Pay Period Length

    • Chad Busch

    Set the pay period length to align with how frequently your users are paid. For example, if you pay users every week you might want to set weekly pay periods. You must have admin or manager (with “can manage timesheets and pay periods” enabled) level access to change pay periods settings. Changing…

  • Printing Timesheets

    • Chad Busch

    You can print a user’s individual timesheet for a specific pay period. Hover over Attendance Attendance, then select Time Sheet Timesheets. Click the arrow button on the pay period menu in the top left corner to select a specific pay period to print. Click on a user’s name within the Timesheets section…

  • Editing Pay Periods

    • July 26, 2016
    • Chad Busch

    Editing pay periods ensures your account does not have overlapping, duplicate, or gaps between pay periods. At this time, this feature is only accessible via the web app. The Admin and Managers with access to manage timesheets and pay periods are able to edit pay periods. If the previous pay…

  • Add Latitude/Longitude for Geolocation

    • Chad Busch

    When adding a physical address to a job site or schedule, look at the Google Maps visualization and verify that the pin best reflects your physical address. If the Google Maps visualization does not match the physical address where you want users to clock in, you may want to assign…

  • Using the Time Tracker

    • Chad Busch

    If you are using both When I Work Scheduling and Attendance, the Time Tracker tool allows you to quickly compare scheduled shifts with actual clocked in hours. You can also clock your users in to their shifts from this page. Hover over  Attendance, then select Time Tracker. If you have multiple schedules, Down icon select the schedule that you want to view. The Time Tracker shows shifts that are coming up and scheduled in light gray, similar to the day view within the Scheduler. However, the Time Tracker also shows actual clocked in hours, so you can see visually if…

  • Integrating With a Payroll Processor

    • Chad Busch

    Set up a payroll integration to streamline sending pay period information from When I Work to your payroll processor. Your account’s plan must include Attendance to set up payroll integrations. Follow our instructions to set up a payroll integration with any of these payroll processors: When I Work for RUN…

  • Syncing Your Schedule to a Calendar App

    • July 21, 2016
    • Chad Busch

    When I Work allows you to sync the work schedule to other calendar applications. Use calendar sync to: Overlay your work schedules on top of you existing personal calendar. Let friends and family see your work schedule, even if they don’t use When I Work. Overlay published shifts from multiple…

  • Tracking Hours in the Scheduler

    • Chad Busch

    When I Work makes keeping track of hours easy as you’re building the schedule. In addition to seeing total hours for all users for a day or week, you can see an individual user’s: Scheduled hours per day or week Max number of hours they should be scheduled per week…

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