Overview
If you want to cancel your workplace account, you may do so at any time from the When I Work web app.
Considerations
- You must be the admin to cancel the account.
- Per our Terms of Service, you may cancel your When I Work account at any time; however, there are no refunds for cancellation.
- When I Work cannot cancel the account on your behalf for security reasons.
- Cancellation can only be completed via the When I Work web app from a computer.
Before you begin
Export your data before cancelling!
When you cancel, you immediately lose access to the account, and you can no longer view your data.
If you wish to retain your data, make sure you export it before you cancel your account:
- Export users, requests, and schedules that you want to retain.
- If you use Time Clock & Attendance to track employe time, you may also want to export timesheets.
Cancelling your account
Hover over , then select Account & Billing.
If you don’t see Account & Billing, you are not an admin.
- In the middle of the page, click Gear menu and select Cancel Account.
- Follow the prompts to cancel the account.
When you complete the process, you’re immediately logged out of the When I Work web app. We’ll send you an email to confirm that your account has been cancelled.