Updating Billing Information Applies to Account Holders You can update your billing information at any time to change which card you use to pay for When I Work. You must be the account holder to update your billing information. If you’re upgrading to a paid plan from a free plan for the first time, check out Upgrading to...
Invoices Applies to Account Holders When you are billed, When I Work sends an email invoice to the email address that is connected to the account’s credit card. Every invoice is added to your Invoice History. You must be the account holder to view invoices. To access your Invoice History, go to your name at...
Troubleshooting Failed Payments Applies to Account Holders If payments for your When I Work subscription are failing to go through, use this article to troubleshoot and correct the issue. Typically, payments fail due to incorrect card information or your bank preventing the charge. You must have account holder access privileges to be able to to access the Account & Billing page...
Updating Billing Information Applies to Account Holders You can update your billing information at any time to change which card you use to pay for When I Work. You must be the account holder to update your billing information. If you’re upgrading to a paid plan from a free plan for the first time, check out Upgrading to...
Invoices Applies to Account Holders When you are billed, When I Work sends an email invoice to the email address that is connected to the account’s credit card. Every invoice is added to your Invoice History. You must be the account holder to view invoices. To access your Invoice History, go to your name at...
Troubleshooting Failed Payments Applies to Account Holders If payments for your When I Work subscription are failing to go through, use this article to troubleshoot and correct the issue. Typically, payments fail due to incorrect card information or your bank preventing the charge. You must have account holder access privileges to be able to to access the Account & Billing page...
