Updating Billing Information
Applies to Account Holders
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- Handling Billing and Invoices
Handling Billing and Invoices
From your computer
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You can update your billing information at any time to change which card you use to pay for When I Work. You must be the account holder to update your billing information. If you’re upgrading to a paid plan from a free plan for the first time, check out Upgrading to...
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How Do I Cancel My Account?
If you want to cancel your account, you may do so at any time from the When I Work web app. Try the Free plan! The Free plan provides access to core Scheduling features at no cost. Give the Free plan a try before you cancel your account—we’d hate to see...Applies to Account Holders
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Hibernating Your Account
Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing users’ access to the account until it is reactivated. You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily. Account & Billing...Applies to Account Holders
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Invoices
When you are billed, When I Work sends an email invoice to the email address listed in the Update Billing Info section. Every invoice is added to the Invoice History and can be downloaded and saved for your records. Account & Billing page look different? Your Account & Billing page may...Applies to Account Holders
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Transferring Account Ownership
Each When I Work has one account holder (also known as the owner) who controls payments and the life of the account. The account holder is the only user with access to the Account & Billing page. Account & Billing page look different? If your account was created before June 12, 2018,...Applies to Account Holders
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Renew Your Annual Plan
An annual billing cycle allows you to pay for your When I Work plan for the year. You must have Account Holder access privileges to access the Account & Billing page. Your plan’s renewal date is displayed on the Account & Billing page. Annual plans cannot be downgraded until 30...Applies to Account Holders
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Nonprofit 501(c)(3) Organizations
When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...Applies to Account Holders
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Hibernating Your Account (Legacy)
Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing users’ access to the account until it is reactivated. You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily. Account & Billing...Applies to Account Holders
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Invoices (Legacy)
When you are billed, When I Work sends an email invoice to the email address entered in the Update Billing Info section. Every invoice is added to your Invoice History and can be printed for your records. Account & Billing page look different? Your Account & Billing page may look different...Applies to Account Holders
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Transferring Account Ownership (Legacy)
Each When I Work has one account holder (also known as the owner) who controls payments and the life of the account. The account holder is the only user with access to the Account & Billing page. Account & Billing page look different? If your account was created after June 12, 2018,...Applies to Account Holders
From your iPhone or iPad
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Nonprofit 501(c)(3) Organizations
When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...Applies to Account Holders
From your Android phone
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Nonprofit 501(c)(3) Organizations
When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...Applies to Account Holders