Updating Billing Information
Applies to Account Holders
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- Handling Billing and Invoices
Handling Billing and Invoices
From your computer
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You can update your billing information at any time to change which card you use to pay for When I Work. You must be the account holder to update your billing information. If you’re upgrading to a paid plan from a free plan for the first time, check out Upgrading to...
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Invoices (Legacy)
When you are billed, When I Work sends an email invoice to the email address entered in the Update Billing Info section. Every invoice is added to your Invoice History and can be printed for your records. Account & Billing page look different? Your Account & Billing page may look different...Applies to Account Holders
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Troubleshooting Failed Payments
If payments for your When I Work subscription are failing to go through, use this article to troubleshoot and correct the issue. Typically, payments fail due to incorrect card information or your bank preventing the charge. You must have account holder access privileges to be able to to access the Account & Billing page...Applies to Account Holders
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Invoices
When you are billed, When I Work sends an email invoice to the email address listed in the Update Billing Info section. Every invoice is added to the Invoice History and can be downloaded and saved for your records. Account & Billing page look different? Your Account & Billing page may...Applies to Account Holders
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Transferring Account Ownership
Each When I Work has one account holder (also known as the owner) who controls payments and the life of the account. The account holder is the only user with access to the Account & Billing page. Account & Billing page look different? If your account was created before June 12, 2018,...Applies to Account Holders
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Renewing Your Annual Plan
An annual billing cycle allows you to pay for your When I Work plan for the year. You can enable the Auto-Renew feature to automatically renew your plan each year or you can renew your plan manually from your Account & Billing page. You must have Account Holder access privileges...Applies to Account Holders