Updating Billing Information
Applies to Admins
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- Account Plan & Billing
- Handling Billing and Invoices
Handling Billing and Invoices
From your computer
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You can update your billing information at any time to change which card you use to pay for When I Work. You must be the Admin to update your billing information. If you’re upgrading to a paid plan from a free plan for the first time, check out Upgrading to a...
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Changing the Primary Contact
Each When I Work has three slots available for Admins who control payments and the life of the account. The Admin is the only user role with access to the Account & Billing page. The Primary Contact can only be assigned to a user with admin permissions. Hover over Gear, then select Settings General...Applies to Admins
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How Do I Cancel My Account?
If you want to cancel your account, you may do so at any time from the When I Work web app. Per our Terms of Service, you may cancel your When I Work account at any time; however, there are no refunds for cancellation. You must be the Admin to cancel the...Applies to Admins
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Hibernating Your Account
Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing users’ access to the account until it is reactivated. You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily. Account & Billing...Applies to Admins
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Invoices
When you are billed, When I Work sends an email invoice to the email address listed in the Update Billing Info section. Every invoice is added to the Invoice History and can be downloaded and saved for your records. Account & Billing page look different? Your Account & Billing page may...Applies to Admins
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Renew Your Annual Plan
An annual billing cycle allows you to pay for your When I Work plan for the year. You must have Admin access privileges to access the Account & Billing page. Your plan’s renewal date is displayed on the Account & Billing page. Annual plans cannot be downgraded until 30 days...Applies to Admins
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Nonprofit 501(c)(3) Organizations
When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...Applies to Admins
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Hibernating Your Account (Legacy)
Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing users’ access to the account until it is reactivated. You might want to hibernate your account if your business is seasonal or you’d like to put your account on hold temporarily. Account & Billing...Applies to Admins
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Invoices (Legacy)
When you are billed, When I Work sends an email invoice to the email address entered in the Update Billing Info section. Every invoice is added to your Invoice History and can be printed for your records. Account & Billing page look different? Your Account & Billing page may look different...Applies to Admins
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Reactivate Your Account
You might want to reactivate your account if your business is seasonal or you’d like to bring your account out of hibernation. From your computer, use a supported web browser to sign in to When I Work on the web. Click Reactivate Account. Now you can begin reconfiguring your account.Applies to Admins
From your iPhone or iPad
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Nonprofit 501(c)(3) Organizations
When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...Applies to Admins
From your Android phone
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Nonprofit 501(c)(3) Organizations
When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. We require documentation to verify your status as a tax-exempt charitable organization: If you’re located in the United States, we require documentation to verify your official...Applies to Admins