Change Your Email Address

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If you have a new email address, updating your email address in your When I Work profile ensures that email notifications and other messages are sent to the correct email address.

You can also update your email address from your computer or iOS device.


  • Supervisors, managers, and admins cannot update a registered user’s email address. For security reasons, only the registered user can update their email address.
  • If you’re part of multiple workplaces, updates to your email address take effect for all workplaces.
  • The new email address becomes the email address you use to log into the When I Work app.

Change your email address

  1. From the When I Work Scheduling app, tap More in the bottom-right corner of the screen.
  2. Tap Profile & Settings.
  3. Enter your new email address in the Email field.
  4. When you’re finished, tap Checkmark button in the top-right corner of the screen.
Updated on August 14, 2023

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