Change Your Email Address

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If you have a new email address, updating your email address in your When I Work profile ensures that email notifications and other messages are sent to the correct email address.

You can also update your email address from your computer or iPhone.

Things to know before you begin

  • Supervisors, managers, and account holders cannot update a registered employee’s email address. For security reasons, only the registered employee can update their email address.
  • If you’re part of multiple workplaces, updates to your email address take effect for all workplaces.
  • The new email address becomes the email address you use to log into the When I Work app.


  1. From the When I Work Scheduling app, tap  Menu button  in the top-left corner of the screen.
  2. Tap Profile & Settings.
  3. Enter your new email address in the Email field.
    Profile & Settings menu
  4. When you’re finished, tap Checkmark button in the top-right corner of the screen.
Updated on April 26, 2019

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