Change Your Email Address

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Applies to , , ,


If you have a new email address, updating your email address in your When I Work profile ensures that email notifications and other messages are sent to the correct email address.

You can also update your email address from your computer or Android device.


  • supervisors, managers, and admins cannot update a registered employee’s email address. For security reasons, only the registered employee can update their email address.
  • If you’re part of multiple workplaces, updates to your email address take effect for all workplaces.
  • The new email address becomes the email address you use to log into the When I Work app.

Change your email address

  1. From the When I Work Staff Scheduling app, tap Menu button More in the bottom-right corner of the screen.
  2. Tap Profile Settings.
  3. Tap Edit in the top-right corner of the screen.
  4. Enter your new email address in the Email field.Edit profile
  5. When you’re finished, tap Save in the top-right corner of the screen.
Updated on March 26, 2021

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