Change Your Email Address

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If you have a new email address, updating your email address in your When I Work profile ensures that email notifications and other messages are sent to the correct email address.

You can also update your email address from your computer or Android phone.

Things to know before you begin

  • Supervisors, managers, and account holders cannot update a registered employee’s email address. For security reasons, only the registered employee can update their email address.
  • If you’re part of multiple workplaces, updates to your email address take effect for all workplaces.
  • The new email address becomes the email address you use to log into the When I Work app.


  1. From the When I Work Staff Scheduling app, tap Menu button More in the bottom-right corner of the screen.
  2. Tap Profile Settings.
  3. Tap Edit in the top-right corner of the screen.
  4. Enter your new email address in the Email field.Edit profile
  5. When you’re finished, tap Save in the top-right corner of the screen.
Updated on April 25, 2019

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