Chad Busch – Page 6 – When I Work Help Center

Clear Your Cache and Cookies
- October 25, 2018
- Chad Busch
Your web browser holds onto information from websites that over time could lead to loading issues. If you encounter slow or unusual performance on When I Work, clear your browser’s cache and cookies to try and resolve the issue. Performance may also be affected if you’re using a browser we do not support. Check out a list of the browsers and versions we support. If you encounter loading or performance issues when using When I Work on a mobile browser, switch to our mobile app. When I Work is not optimized to run on mobile browsers. If you need instructions…
Setting Overtime Alerts
- June 18, 2018
- Chad Busch
Overtime alerts notify you when users with employee level access are nearing overtime, scheduled for overtime or have accepted a shift that adds overtime hours. Managers and supervisors have the option to opt in or out of these alerts by setting their personal alert preferences. Overtime alerts are based on…
Adjust When Clock In/Out Reminders Are Sent
- Chad Busch
Reminders are sent if a user forgets to clock in or clock out for a shift. Adjust how soon after a user forgets to clock in or out for a reminder to send to best fit your needs. For example, you might want to remind users five minutes after they…
Preventing Employees from Editing Their Timesheets
- Chad Busch
By default, users with employee level access have the ability to edit their own personal timesheets. If you don’t want employees or supervisors to edit their own timesheets, disable the feature in the Attendance Settings so they can only record their hours by clocking in and out. You must have admin or manager (with “can manage timesheets and pay periods” enabled) level access to change the timesheet settings. If you allow employees to edit their own timesheets, they can only make edits to timesheets in open pay periods. Hover over , then select Attendance Settings. In the General section, uncheck the Allow employees to enter…
Setting Overtime Thresholds
- Chad Busch
Set up overtime thresholds so users are paid extra depending on how many hours they work within a certain time frame. You can adjust the thresholds to calculate weekly, daily, and daily double overtime. For example, if the weekly overtime threshold is set to 40 hours and a user works…
Restricting Where Users Can Clock In Or Clock Out
- Chad Busch
Users with employee or supervisor level access can be allowed to clock in or clock out from anywhere, or you can limit where they are allowed to clock in or clock out based on where they’re physically located. You might want to set up location-based restrictions to increase accountability and…
Restricting When Users Can Clock In
- Chad Busch
Set up time-based clock-in restrictions if you don’t want users with employee or supervisor level access clocking in too early for their scheduled shifts. If you need to set up location-based clocking restrictions, check out Restricting Where Users Can Clock In Or Clock Out. Time-based restrictions determine when an employee…
Paychex Integration
- June 15, 2018
- Chad Busch
If you use When I Work Time Clock & Attendance, you can easily export your payroll information to a CSV file and upload it to Paychex. Your workplace must use a paid Time Clock & Attendance plan to set up payroll integrations. You must have admin or manager (with “can manage…
Switching to a Different Plan
- June 12, 2018
- Chad Busch
When I Work offers different plans that allow you to configure your account to best suit your business needs. You can change plans from the Account & Billing page. You must have admin access privileges to access the Account & Billing page. We accept payments via credit card only. Hover over in the upper right corner of the account, then select Account & Billing from the dropdown. On the Billing page in the Plan information, click Change Plan. Review the plans. If you’d like to compare monthly and annual pricing, click the Annually (5% discount) button. If you have questions…
Upgrading to a Paid Plan
- Chad Busch
Upgrading to a paid plan allows you to access When I Work features beyond your free trial. When I Work offers different plans that allow you to configure your account to best suit your needs. Current Plan Content This article covers the process to upgrade a free trial to a paid plan. If you are on a legacy plan and want to upgrade your plan see Switching to a Different Plan. You must have manager or admin access privileges to access the Account & Billing page in a free trial. If a manager upgrades the account, they become an admin….

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