If payments for your When I Work subscription are failing to go through, use this article to troubleshoot and correct the issue. Typically, payments fail due to incorrect card information or your bank preventing the charge. You must have Admin access privileges to be able to to access the Account & Billing page and update…
Giving a manager access to manage timesheets and pay periods allows them to edit and close out pay periods. They can also configure pay period settings in the Attendance Settings. You must have admin level access to give a manager access to manage timesheets and pay periods. Supervisors cannot be…
Viewing hourly coverage helps you better visualize how many people you have scheduled for a particular hour throughout the day. The hourly coverage graph is only available in day view. If you prefer to schedule in week view, you can view daily total hours at the bottom of the schedule. Filtering your schedule by position or job site allows you to view hourly coverage based on the applied filters. Position and job site filters can be applied at the same time to allow you to filter your schedule based on your needs. Click Scheduler. Choose Day in the by drop down menu…
If you have multiple employers that use When I Work, you can switch between workplaces without having to log out. As an added benefit, email notifications are sent to one email address. Your email address associates you to your workplace. If you want to quickly switch between workplaces without logging out, use the same email address for all of your workplaces. When you start a new job, give your manager the same email address you’ve been using for other workplaces. If your manager invites you to join the workplace via text message, make sure to register with the same email…
By default, supervisors are unable to view the wages of employee-level users. You may want to give a supervisor access to view employees’ wages so they can: View labor costs while scheduling View employees’ wages in timesheet exports and pay period summaries (Time Clock & Attendance) You must have admin level access to allow a supervisor to view wages. Supervisors who can view wages cannot edit employees’ wages Supervisors who can view wages can view the wages of other supervisors assigned to the same schedule in timesheet exports and the pay period summary. Supervisors who can view wages cannot view the…
If you’re having trouble logging into your When I Work account, follow the steps in this article to troubleshoot and get back into your account. The app displays an “Incorrect username and/or password” message at the top of the screen when you log in with the wrong email address or password. If you know which email address you used to sign up for When I Work but you’re receiving the “Incorrect username and/or password” message, you might be using the wrong password. Solution: Reset your password, then try logging in again. The resetting password article also includes steps to take…
