Chad Busch – Page 22 – When I Work Help Center

Viewing Your Coworkers’ Schedules
- July 18, 2016
- Chad Busch
If you want to know who you’ll be working with on a given day, you can use the When I Work app to view the full schedule for your workplace. You can also view the full schedule from your computer or Android phone. Your employer has the option to prevent you and your coworkers from seeing the full schedule. Your employer can also set up the full schedule so that you and your coworkers can only see shifts that match your positions. From the When I Work Staff Scheduling app, tap Schedule at the bottom of the screen. Tap the All Shifts tab…
Scheduling an OpenShift (Open Scheduling)
- Chad Busch
Schedule an OpenShift when you’d like a user to pick up a shift instead of assigning it to a specific person. OpenShifts are a good fit when: You want to give your users the flexibility to pick up shifts that work best for them. Your user’s availability is complicated, and…
Setting Your Custom Time Zone
- Chad Busch
If your manager creates the schedule in a different time zone, setting a custom time zone for your profile translates your schedule to your time zone. You can also set a custom time zone from a computer. Your time zone displays after your shift times when you have a custom time…
Using Annotations
- Chad Busch
Use annotations to send your staff important information about a particular day. You can send a general announcement, let your staff know that time off isn’t allowed, or let your staff know that your business will be closed that day. You can also use annotations from your computer or Android phone….
Syncing Your Schedule to the iOS Calendar App
- July 15, 2016
- Chad Busch
Sync your work schedule from When I Work to the Calendar app on your iPhone or iPad to see the work schedule side-by-side with your personal schedule. You can also sync the work schedule with your calendar on your computer. When I Work calendar sync uses an open standard called iCalendar…
Edit a User’s Information
- Chad Busch
You can edit a user’s details at any time from the When I Work Staff Scheduling app. You can also edit a users from your computer or Android device. You must have supervisor, manager, or admin level access to edit a user’s information. A registered user’s email address cannot be changed by an…
Archiving a User
- Chad Busch
Archiving a user removes that person from the schedule and revokes access to your workplace. You can also archive a user from your computer or Android phone. You must have supervisor, manager, or admin level access to archive a user. Supervisors can only archive users with employee level access that are assigned to the same schedules. Admins and managers…
Add a User
- Chad Busch
You can use the When I Work app to add a user from anywhere. You can also add a user from your computer or Android device. You must have supervisor, manager, or admin level access to add a user. From the When I Work Staff Scheduling app, tap More in the bottom-right corner of the screen. Tap Users. Tap in the top-right corner of the screen. Add the user’s details: Profile picture First name Last name Phone number Email address Employee ID Role Max Hours/ Week Timezone Notes Add the user’s assignments: Add the Schedules where the user will be working. Tap to…
Contacting Us
- Chad Busch
If you need help with When I Work, you can contact our Customer Care team for assistance. You can also contact us from your computer or Android device. When I Work offers support through tickets and live chat rather than phone assistance. Online support allows us to quickly and efficiently deliver the answers you need. We decided to keep our support online for a few reasons: We can instantly view your workplace, account activity, system details, and other information so we can troubleshoot effectively. Managing your account is a visual process. We frequently ask you to send us screenshots, videos, and links to…
Creating and Managing Positions
- Chad Busch
Positions are used to assign users and shifts to a particular duty or skill. You can also create and manage positions from your computer or Android device. You must have manager or admin level access to create a position. When you modify a position, the schedule and timesheets are immediately updated. From the When…

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