Contacting Us

From your

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If you need help with When I Work, you can contact our Customer Care team for assistance.

You can also contact us from your computer or Android phone.

Submit a ticket to our Customer Care team

You can submit a ticket to our Customer Care team at any time. If you need help after business hours, submitting a ticket is the best way to contact us.

  1. In the top-left corner of the app, tap Question mark icon .Help icon
  2. Tap Submit a Ticket.
  3. Enter the email address associated with your profile.
  4. Use the picker menus to fill in your information.
  5. Ask your question/describe the situation in the How Can We Help? field. 
    Submit ticket
  6. (Optional) Attach a screenshot. A screenshot of the page you are working on can help our Customer Care team understand your question and get you an answer more quickly. Here are instructions on how you can take a screenshot on your iOS device.
  7. After you’ve crafted your message, tap Send in the top-right corner.

Customer Care team hours

Our Customer Care team is available during these hours:


  • Tickets: 7 A.M. to 10 P.M. Central Daylight Time (UTC-5:00)


  • Tickets: 9 A.M. to 4:30 P.M. Central Daylight Time (UTC-5:00)

During our business hours, we do our best to get back to you within a few hours. If you contact us after businesses hours, we will get back to you on the next business day.

NOTE: Holidays may affect these hours. 

Chat with our Customer Care team on your computer

Live chat is available to account holders, managers and supervisors through our web app.

More resources

Waiting to hear back from us? Review the following to learn more about When I Work or troubleshoot a specific issue.

Updated on November 20, 2019

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Open a ticket with our customer care team.

Submit a Ticket