If you need help with When I Work, you can contact our Customer Care team for assistance.
Customer Care team hours
Our Customer Care team is available during these hours:
Monday – Friday
- Chat: 7 A.M. to 7 P.M. Central Daylight Time (UTC-5:00)
- Tickets & Email: 7 A.M. to 10 P.M. Central Daylight Time (UTC-5:00)
Saturday – Sunday
- Chat, Tickets, & Email: 9 A.M. to 5 P.M. Central Daylight Time (UTC-5:00)
We do our best to get you answers within a few hours. If you contact us after business hours, we’ll get back to you on the next business day.
Submit a ticket to our Customer Care team
You can submit a ticket to our Customer Care team at any time. If you need help after business hours, submitting a ticket is the best way to contact us.
- In the top-left corner of the app, tap Question mark icon .
- Tap Contact Support.
- Type your question or comment in the Description field.
(Optional) Tap the paperclip icon in the bottom-left corner to attach a photo or screenshot to your ticket.
- After you’ve crafted your message, tap Send in the top-right corner.
Chat with our Customer Care team
If you are a supervisor, manager, or account holder you can chat with us from a computer during our support hours. For more information, check out our Contacting Us article for computer.
Watch one of our live or pre-recorded webinars to get in-depth training on using When I Work. Live webinars are held each weekday, or you can watch a pre-recorded webinar at any time. Register for a webinar from our Education page.
Need to talk to someone?
When I Work offers professional services to give you 1-on-1 assistance with setting up your account or getting additional training. For more information, check out our Work It Up program.