Contacting Us

From your

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If you need help with When I Work, you can contact our Customer Care team for assistance.

You can also contact us from your computer or Android phone.

Customer Care team hours

Our Customer Care team is available during these hours:

Monday – Friday

  • Chat: 7 A.M. to 7 P.M. Central Daylight Time (UTC-5:00)
  • Tickets & Email: 7 A.M. to 10 P.M. Central Daylight Time (UTC-5:00)

Saturday – Sunday

  • Chat, Tickets, & Email: 9 A.M. to 5 P.M. Central Daylight Time (UTC-5:00)

We do our best to get you answers within a few hours. If you contact us after business hours, we’ll get back to you on the next business day.

Submit a ticket to our Customer Care team

You can submit a ticket to our Customer Care team at any time. If you need help after business hours, submitting a ticket is the best way to contact us.

  1. In the top-left corner of the app, tap Question mark icon .Question mark icon
  2. Tap Contact Support.
  3. Type your question or comment in the Description field.
    (Optional) Tap the paperclip icon in the bottom-left corner to attach a photo or screenshot to your ticket.Contact us
  4. After you’ve crafted your message, tap Send in the top-right corner.

Chat with our Customer Care team

If you are a supervisor, manager, or account holder you can chat with us from a computer during our support hours. For more information, check out our Contacting Us article for computer.

Updated on October 18, 2017

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