Chad Busch – Page 10 – When I Work Help Center

Troubleshooting Mobile Time Clock Issues
- November 22, 2016
- Chad Busch
Overview If your users are having trouble clocking in or clocking out from the When I Work app on their iOS and Android devices, follow the steps in this article to troubleshoot and resolve the issue. Considerations You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or supervisor level access, you’ll have to ask for help when you get to those steps. This article shows screenshots from the When I Work Staff Scheduling app for iOS. If you’re using When I Work Scheduling app for Android, the screens look similar. Always…
Allow Clocking In from Mobile Devices
- November 8, 2016
- Chad Busch
Turn on the mobile time clock method to allow your users to clock in and out using the When I Work app on their iOS device and Android devices. You can also allow users to clock in and out from personal computers or time clock terminals. You must have manager…
Switching Between Accounts
- August 1, 2016
- Chad Busch
Save time and switch between all associated When I Work workplaces without having to log into them individually. All accounts must have the same email address associated between the multiple user profiles. From the When I Work Staff Scheduling app, tap the More More at the bottom of the screen….
Schedule Views
- Chad Busch
The When I Work Staff Scheduling app allows you to view the full schedule, OpenShifts, and your personal shifts. If you have employee access privileges, check out employee schedule views article. From the When I Work Staff Scheduling app, tap Scheduler at the bottom of the screen. All Shifts view appears by default. All Shifts displays the full schedule one week at a time. Callout Name Description a Filters Tap to filter shifts by schedule, job site, position, or user. The badge indicates the number of filters that are currently active. b Publish & Notify Tap to publish the schedule. This action appears when…
Change Your Email Address
- Chad Busch
If you have a new email address, updating your email address in your When I Work profile ensures that email notifications and other messages are sent to the correct email address. You can also update your email address from your computer or Android device. Supervisors, managers, and admins cannot update a registered user’s…
Publishing Shifts
- Chad Busch
When you initially add a shift to the schedule, it is only visible to you and other supervisors and managers; the employee cannot see the shift until you publish it. This allows you to build and tweak the schedule without making it visible to your employees. Unpublished shifts have diagonal lines to let you know they’re not published. You can also publish the schedule from your computer or publish shifts individually from your Android phone. To make sure your employees are aware of their shifts, When I Work notifies your employees when: You publish shifts that are assigned to them using the Publish & Notify button…
Creating and Managing Schedules
- July 29, 2016
- Chad Busch
Schedules allow you to group users together when you’re scheduling shifts. A schedule might represent a physical place of business, a department, a geographical region, or a group of users you want to schedule independently within When I Work. You can also create and manage schedules from your computer or Android device. You must…
How Timesheet Hours Are Calculated
- July 27, 2016
- Chad Busch
To ensure timesheets are consistent, When I Work uses a standard calculation method to record worked hours. When I Work uses the following rules to calculate worked hours: When a user clocks in or out, When I Work records the hour and minute. Seconds are not recorded. For example, a…
Reviewing and Editing User’s Timesheets
- Chad Busch
*** This article is intended for Supervisor, Manager, and Admin users that need to review and edit employee timesheets. If you are an Employee looking to review and edit your own timesheets, head over to Reviewing and Editing Your Own Timesheets instead. If you use When I Work Time Clock & Attendance to track worked hours, you can review pay periods and timesheets to monitor user’s hours and make any needed adjustments. You can review and edit user’s timesheets from a computer or from the mobile applications on Android and iOS devices. This appears just above the timesheet for a…
Close and Export Pay Period Hours
- Chad Busch
When a pay period has ended, review and close the pay period to prepare it for export to your payroll processor. Only the admin and managers with access to manage timesheets and pay periods can close or re-open the pay period. The icons in front of the pay periods indicate their status: Open circle indicates the pay period is open; supervisors, managers, and the admin can make changes. Employees can make changes if allowed by the Attendance Settings. Check circle indicates the pay period is closed; no further changes can be made unless the pay period is re-opened by the admin or a manager with…

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