Overview

If a user’s email address is blacklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blacklist on the Employees page via the web.

What is a blacklist?

A blacklist is a list that identifies IP addresses or domains that is used by Internet service providers (ISPs), free mailbox providers, and anti-spam vendors to prevent spam from coming into their systems. Frequent recurring emails, including email notifications from When I Work may be misidentified as spam and cause the email notifications to bounce back.

Identify a blacklisted email address

Hover over , then select  Employees.

A blacklisted email icon appears in the Actions column.

Remove email address from blacklist

1. Hover over , then select  Employees.

2. Click the blacklisted email icon.
   .The blacklisted email prompt appears.
3. Click Remove Email.Email notifications to the user resume.