Overview
If a user’s email address is blacklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blacklist on the Employees page via the web.
What is a blacklist?
A blacklist is a list that identifies IP addresses or domains that is used by Internet service providers (ISPs), free mailbox providers, and anti-spam vendors to prevent spam from coming into their systems. Frequent recurring emails, including email notifications from When I Work may be misidentified as spam and cause the email notifications to bounce back.
Identify a blacklisted email address
Hover over , then select Employees.
A blacklisted email icon appears in the Actions column.
Remove email address from blacklist
Hover over , then select Employees.
- Click the blacklisted email icon.
.The blacklisted email prompt appears.
- Click Remove Email.
Email notifications to the user resume.