When I Work Help Center

When I Work Help Center

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  • Process OpenShift Requests

    • February 20, 2020
    • Chad Busch

    When users bid on OpenShifts, use the When I Work web app to process OpenShift requests from your computer. You can also process OpenShift requests from your Android device or iOS device. You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests…

  • Process OpenShift Requests

    • Chad Busch

    When users bid on OpenShifts, use the When I Work Employee Scheduling app to process OpenShift requests from your Android device. You can also process OpenShift requests from your computer or iOS device. You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules. All requests have a status. Learn more about the different OpenShift Request Statuses. You can process OpenShift requests on the Requests screen. From the When I Work Scheduling app, tap the Open Requests dashboard card. Tap the OpenShift request you want to…

  • Process OpenShift Requests

    • Chad Busch

    When users bid on OpenShifts, use the When I Work Staff Scheduling app to process OpenShift requests from your iOS device. You can also process OpenShift requests from your computer or Android device. You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only…

  • Request Views Release Notes

    • February 6, 2020
    • Chad Busch

    Additional views have been added to the Time Off Requests and Shift Requests pages. Use these to find the requests you are looking for even faster. Request views are available to all When I Work accounts regardless of the plan. Time Off Requests page includes the following views for admin,…

  • Remove Email Address from Blocklist

    • January 16, 2020
    • Chad Busch

    If a user’s email address is blocklisted, the user does not receive email notifications from When I Work. Remove a user’s email address from the blocklist on the Users page via the web. A blocklist is a list that identifies IP addresses or domains that is used by Internet service…

  • Identifying Annotations

    • December 6, 2019
    • Chad Busch

    Your employer can set up annotations to communicate important announcements about your workplace that can be viewed in the When I Work app. Annotations also display on the web and iOS apps. Your employer can create three types of annotations. Type Description Announcement General messages and workplace announcements. Time Off Not Allowed Indicates time off requests aren’t allowed on the selected days.* Business Closed Indicates the business is closed. * supervisors and managers can still submit time off requests on behalf of users. Annotations can be viewed several places within your When I Work profile.  Type Dashboard Schedule Time Off Request…

  • Identifying Annotations

    • Chad Busch

    Your employer can set up annotations to communicate important announcements about your workplace that can be viewed in the When I Work app. Annotations also display on the web and Android apps. Your employer can create three types of annotations. Type Description Announcement General messages and workplace announcements. Time Off Not Allowed…

  • Identifying Annotations

    • Chad Busch

    Your employer can set up annotations to communicate important announcements about your workplace that can be viewed on the When I Work web app. Annotations also display on the Android and iOS apps. Your employer can create three types of annotations. Type Description Announcement General messages and workplace announcements. Time…

  • Auto Scheduling Enhancements Release Notes

    • December 4, 2019
    • Chad Busch

    Auto Scheduling has been enhanced to give you more control over the distribution of auto scheduled shifts. In addition, improvements to copying schedules and loading templates makes any template an auto scheduling template. Additional auto scheduling options can be customized including: Respecting the maximum hours set in the employee’s profile….

  • Request Filtering Release Notes

    • November 26, 2019
    • Chad Busch

    Filtering capabilities have been added to the Time Off Request and Shift Request pages. Use the filters to find the requests that need your attention even faster. Request filtering is available to all When I Work accounts regardless of the plan. Time Off Requests: Filter the time off requests by request…

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