Process OpenShift Requests

From your

Applies to , ,


When users bid on OpenShifts, use the When I Work Staff Scheduling app to process OpenShift requests from your iOS device.

You can also process OpenShift requests from your computer or Android device.


  • You must have supervisor, manager, or account holder access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules.
  • All requests have a status. Learn more about the different OpenShift Request Statuses.

Process OpenShift requests

You can process OpenShift requests on the Requests screen.

  1. From the When I Work Staff Scheduling app, tap the Shift Requests dashboard card.
  2. Tap OpenShifts.
  3. Tap the OpenShift request you want to process.
    • Requests that require your approval are automatically moved to the top of the list.
    • Requests with a Pending Approval tag need action from a supervisor, manager, or account holder.
  4. Select an employee to work the OpenShift.
  5. Tap Approve to assign the OpenShift.
Updated on February 26, 2020

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