Chad Busch – Page 11 – When I Work Help Center

Unpublishing Shifts
- September 15, 2017
- Chad Busch
You may need to unpublish a shift if you accidentally published it too early, or if you need to modify the shift without making the changes immediately visible to the user. When you unpublish a shift, the assigned user can no longer see it and the user is not notified. However, the shift is still visible to supervisors, managers, and the admin. You can also unpublish shifts from your iPhone/iPad or Android phone. On the shift that you want to unpublish, click Edit or Pencil button. Click Save & Unpublish. Go to the day, week, or month that you want to…
Minimizing Publish Notifications
- September 13, 2017
- Chad Busch
If you want to avoid sending your users too many notifications when you’re building the schedule, don’t publish shifts one at a time. Instead, publish the schedule for longer time periods and we’ll do our best to minimize notifications. To make sure your employees are aware of their shifts, When I Work notifies your employees when: You publish shifts that are assigned to them using the Publish & Notify button or by publishing the shift individually. You save changes to a shift that is already published. You publish OpenShifts that they’re eligible to take. You offer OpenShifts to them. You delete a…
Publishing a Single Shift
- September 12, 2017
- Chad Busch
When you initially add a shift to the schedule, it is only visible to you and other supervisors and managers; the employee cannot see the shift until you publish it. This allows you to build and tweak the schedule without making it visible to your employees. Unpublished shifts have diagonal lines to let you know they’re not published. If you’re making a small tweak to the schedule, you might want to publish one shift at a time. However, if you’ve got many shifts to publish we recommend publishing the entire schedule at once. You can also publish from your iPhone/iPad…
I Can’t Reset My Password
- Chad Busch
Resetting your password relies on the email address set in your When I Work profile. If your email address is incorrect in When I Work, or if you enter the wrong email address, you won’t be able to reset your password. If this happens, you need to change your email…
Glossary of Terms
- August 22, 2017
- Chad Busch
Absence Tracking This feature of When I Work allows employees to report when they will not be at work. Also gives supervisors, managers, and admins the option find coverage for the shift. Access Privileges A user’s Access privilege, also called ‘role,’ determines what they can see and do in When I Work. See also employee, supervisor, manager, and admin. Account ID A unique ID for the workplace account set in the General Settings that employees can use to register for your account without an invite. Admin This user is the owner of the account and in charge of billing. The admin…
Making Separate Schedules
- August 1, 2017
- Chad Busch
You might want to set up multiple schedules if your business operates out of different physical locations/regions or you want to build separate schedules for different teams/departments. At the most basic level, a schedule is a way to group users. A schedule might represent a physical place of business, a…
Communicate With Your Team
- July 31, 2017
- Chad Busch
Good communication is critical for any workplace. When I Work offers several ways to communicate with your team. WorkChat allows everyone at your workplace to communicate in real time, no matter where they are. For example, you might want to start a discussion, share an image, send an announcement, or just let your coworkers know you’re running late. Users can send WorkChat messages from your computers, iOS device, and Android device. By default, WorkChat is turned on for your workplace. You can manage WorkChat settings from your computer. Send a group email or TeamTxt when you need to send your…
Giving Your Team Schedule Flexibility
- Chad Busch
Giving your team schedule flexibility can go a long way to keeping them happy. When I Work offers several features to take the scheduling burden off you and empower your users. The availability feature allows your users to let you know when they prefer to work and when they prefer…
Saving Time With Scheduling Shortcuts
- July 28, 2017
- Chad Busch
When I Work offers several tools that help you save time when you build the schedule. If you need to move a shift: Click and drag a shift to move it to a different user. As you move the shift around, icons appear to let you know whether users are qualified or have conflicts. Thumbs up icon means the user is qualified to take the shift (based on position). Thumbs down icon means the user is not qualified to take the shift (based on position). Month view does not support drag and drop. If you need to add another shift…
Scheduling Basics
- June 28, 2017
- Chad Busch
When I Work Scheduling is a comprehensive scheduling tool that helps you save time and instantly communicate the schedule to your users. At the most basic level, scheduling your team involves adding shifts and publishing the schedule. The When I Work schedule is made up of shifts just like any schedule. Every shift is built with the same building blocks. Building Block Description User (Required) The person that is responsible for working the shift. Start and end time (Required) When the shift begins and ends. Position (Optional) The job the user will be performing, such as barista, cashier, or manager….

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