Managing WorkChat

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Applies to ,

Overview

WorkChat allows you and your staff to send messages and images in real time without exchanging personal contact information. For example, you might want to start a discussion, share an image, send an announcement, or just let your employees know you’re running late.

WorkChat on iOS, Android, and computer

If you have manager or account holder access privileges, you can manage WorkChat settings for your workplace. You can also manage WorkChat settings from your computer or the iPhone/iPad app.

Things to know before you begin

  • WorkChat is available for plans that support 1,000 or fewer users.

  • You must be a manager or account holder to enable or disable WorkChat for the account.
  • If you disable WorkChat, all previously sent messages are deleted and cannot be recovered.

Turning on WorkChat

When you turn on WorkChat, it becomes available for all users that belong to the account.

  1. Open the When I Work app.
  2. Tap Menu button in the top-left corner of the screen, then tap WorkChat.
  3. Tap Turn On WorkChat.
    The WorkChat Preferences screen appears.
  4. Tap the switch next to Enable WorkChat to move it to the on position.WorkChat preferences
  5. To access WorkChat, tap Back button or tap the back button near the bottom of your phone.

Turning off WorkChat

When you turn off WorkChat, it disappears for all users that belong to your account.

Caution

If you disable WorkChat, all previously-sent messages are deleted and cannot be recovered.

  1. Open the When I Work app.
  2. Tap Menu button in the top-left corner of the screen, then tap WorkChat.
  3. In the top-right corner of the screen, tap More button, then select Preferences.
  4. Tap the switch next to Enable WorkChat to move it to the off position.WorkChat preferences
  5. When you’re asked to confirm that you want to disable WorkChat and delete all messages, tap Disable.
  6. To close WorkChat Preferences, tap Back button or tap the back button near the bottom of your phone.

Using WorkChat to communicate with your staff

When WorkChat is turned on, you can send your staff a message from your Android phone, computer, or iPhone/iPad.

Clearing the WorkChat message history

If you need to clear the message history, simply turn off WorkChat momentarily. When you turn off WorkChat, we’ll delete all of the previously sent messages.

  1. Follow the steps above to turn off WorkChat.
  2. Wait a few seconds.
  3. Follow the steps above to turn WorkChat back on.

Frequently asked questions

What happens to WorkChat if my business grows past 1,000 employees?

WorkChat is available for plans that support 1,000 or fewer users. If you select a plan that allows more than 1,000 users, we’ll automatically disable WorkChat for your account. We anticipate future WorkChat releases will support larger customers.

How does sending photos in WorkChat impact data usage on mobile devices?

WorkChat delivers reduced size photos by default to minimize data usage and ensure that messages are delivered quickly. If you tap on a photo to view it in detail, your mobile device downloads the larger version.

How do I remove inappropriate messages?

If one of your employees sends a message that you need to remove, simply clear the message history by turning WorkChat off and on as described above.

Updated on September 19, 2017

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