Overview The Single Sign On (SSO) integration, based on SAML v2, allows your users to use your existing corporate authentication to access When I Work. This can help streamline authentication from internal portals, other applications, or even from your custom subdomain. SSO is available on the web app only. What…
Archiving a user removes that person from the schedule, deactivates their user profile and revokes access to your workplace. If you are a Payroll user you are prompted to set a termination date during the archive process. You must have supervisor, manager, or admin level access to archive a user. Supervisors can only archive users with employee level access that are assigned to the same schedules. Admins and managers can archive any users. If a user is archived, you can still access details about their past shifts and total hours through a schedule export. Check out Exporting Data for more details….
Payroll provides a seamless way to transition hours worked into payments to your employees. You can manage pay periods, manage employee compensation, adjust employee deductions, and view payroll reporting. Before you get started, the When I Work Customer Care team will initiate an on-boarding process. Contact us for more information. There are differences in how the experience looks when adding and managing contractors. Check out Working With Contractors for more information. Payroll is configured by adding additional details into each user’s profile. Check out Add Payroll Details to Users for more information. Click Payroll to open the Payroll Overview screen…
Use this guide to get started managing a When I Work workplace. This guide assumes that you have received an email or text message invite to perform this setup. Resources linked in this guide lead to articles related to use of When I Work on a computer via the web…
Having trouble with WorkChat? Use this article to help find a solution so you can get back to communicating with your team. Your employer has the option to turn WorkChat on and off. Log into your profile via the web and click WorkChat WorkChat on the toolbar to open WorkChat. A Message Staff…
Good communication is critical for any workplace. When I Work offers several ways to communicate with your team. WorkChat allows everyone at your workplace to communicate in real time, no matter where they are. For example, you might want to start a discussion, share an image, send an announcement, or…
Auto-assign shifts leverages the information already entered in your When I Work account to create a schedule. The feature automatically assigns unpublished OpenShifts to users for you to review and publish. Auto-assign shifts is only available in week view. Only unpublished OpenShifts are automatically assigned. OpenShifts with no position are only eligible to be assigned to users whose profile is not assigned to any positions. Shifts are assigned to users based on: The user’s assigned positions. The user’s assigned tags. The user’s existing shifts (published or unpublished). The user’s approved time off requests. Active filters in the scheduler. Configure additional…
