When I Work Help Center

When I Work Help Center

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  • Remove Phone Number from Blocklist

    • March 11, 2020
    • Chad Busch

    If you have previously opted out from SMS messages from When I Work, you can remove your number from the SMS blocklist and resume SMS delivery. Your phone number may have been blocklisted if you have replied STOP, UNSUBSCRIBE, CANCEL, END or QUIT to SMS messages from When I Work….

  • Bid on OpenShifts (OpenShift Requests)

    • February 26, 2020
    • Chad Busch

    Some OpenShifts may require pick-up approval by management. Bid on an OpenShift to express interest in a shift. Management then selects a user from the list of interested users to assign the shift. You can also request to work OpenShifts on the web app or an iOS device. From the When I Work Scheduling app, tap the Open Shifts Available card on the Dashboard. Tap the OpenShift that you want to take. Tap Request Shift. A confirmation appears at the bottom. Pending Approval After you submit your OpenShift request, it is sent to your manager for approval. You will be notified if you are…

  • Bid on OpenShifts (OpenShift Requests)

    • Chad Busch

    Some OpenShifts may require pick up approval by management. Bid on an OpenShift to express interest in a shift. Management then selects a user from the list of interested users to assign the shift. You can also request to work OpenShifts from the web app or an Android device. From the When I Work Staff Scheduling app, tap the OpenShifts Available card on the Dashboard. Tap the OpenShift you’d like to take. Tap Take Shift. A confirmation prompt appears.  Tap Take. Pending Approval After you submit your OpenShift request, it is sent to your manager for approval. You will be notified if you are approved…

  • Statuses for OpenShift Requests

    • Chad Busch

    Every shift request made by a manager or an employee will have a status. Learn more about processing shift requests from the web app, an Android device or iOS device. Each request has a status that lets you know its state and who needs to act on it. Status Description…

  • Require OpenShift Pick Up Approval (Shift Bidding)

    • Chad Busch

    Shift Bidding, also called OpenShift Requests, is an option within an OpenShift that allows users to express interest in the shift. Require pick up approval on OpenShifts to allow users to bid on the shift. You can also require pick up approval from your web app or Android device. Create or…

  • Require OpenShift Pick Up Approval (Shift Bidding)

    • Chad Busch

    Shift Bidding, also called “OpenShift Requests”, is an option within an OpenShift that allows users to express interest in the shift. Require pick up approval on OpenShifts to allow users to bid on the shift. You can also require pick up approval from your Android device or iOS device. The…

  • Require OpenShift Pick Up Approval (Shift Bidding)

    • February 25, 2020
    • Chad Busch

    Shift Bidding, also called OpenShift Requests, is an option within an OpenShift that allows users to express interest in the shift. Require pick up approval on OpenShifts to allow users to bid on the shift. You can also require pick-up approval from your web app or iOS device. Create or edit an OpenShift in the scheduler to require pick up approval. From the When I Work Scheduling app, tap Calendar Scheduler. Tap Add Create Shift. If you see the shift you want to create in the list of Shift Templates, tap it to use that template. If you haven’t made templates for regular shifts,…

  • Bid on OpenShifts (OpenShift Requests)

    • Chad Busch

    Some OpenShifts may require pick up approval by management. Bid on an OpenShift to express interest in a shift. Management then selects a user from the list of interested users to assign the shift. You can also request to work OpenShifts from an Android device or iOS device. From the  My Schedule page, scroll down to the Available Open Shifts section and find the OpenShift you’d like to take. Click Show All on the right side of the screen to display more OpenShifts. Hover your pointer over the OpenShift, then click Take Shift. To learn more about the shift before taking it, click Info. A confirmation prompt appears.  Click Request…

  • Log in with Third-Party Connect (Single Sign On)

    • February 24, 2020
    • Chad Busch

    The Single Sign On (SSO) integration allows you to use your existing corporate authentication to access When I Work. Use the When I Work log in page to access your account using a third-party connect. From your computer, use a supported web browser to sign in to When I Work on the web….

  • Single Sign On (SAML v2)

    • Chad Busch

    Overview The Single Sign On (SSO) integration, based on SAML v2, allows your users to use your existing corporate authentication to access When I Work. This can help streamline authentication from internal portals, other applications, or even from your custom subdomain. SSO is available on the web app only. What is SSO? SSO is an authentication process through centralized authentication servers or Identity Providers (IdP) that allows a user to access multiple applications with one set of login credentials. SSO also provides a single point of control for denying access to systems. Benefits of SSO: Mitigate risk for access to…

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