Processing Shift Requests

From your

Applies to , ,


When employees ask to swap or drop a shift, you can use the When I Work Scheduling app to process the requests from your Android phone.

You can also process requests from your computer or iPhone.



  1. From the When I Work Scheduling app, tap the Shift Requests dashboard card.
  2. Tap the swap or drop request that you want to process.
    Requests list

    • Requests that require your approval are automatically moved to the top of the list.
    • Requests with a Pending Approval tag need action from a supervisor, manager, or admin.
    • Requests with a Pending Acceptance tag need action from employees.
  3. (Optional) If you would like to change who the swap or drop request is offered to, clear a check box next to a shift (swap request) or employee (drop request).Shift request details
  4. Approve or deny the request.
    • To approve the request, tap Approve. Employees on the request are automatically notified.
    • To deny the request, tap Deny. The employee that submitted the request is automatically notified.
Updated on March 26, 2021

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