Related Articles

• Change Your Email Address

  From your Computer

  If you have a new email address, updating your email address in your When I Work profile ensures that email notifications and other messages are sent to the correct email address. You can also update your email address from your Android phone or iPhone/iPad. Supervisors, managers, and account holders cannot update...

• Where can I find my employee ID?

  From your Android phone, iPhone or iPad

  An employee ID is a unique numeric identification code set by your employer. You can use this ID to clock in and out on a time clock terminal. Your employee ID is visible in the Profile & Settings section of the Android or iOS app. Employee IDs are set by the...

• Clearing Your Cache and Cookies

  From your Computer

  Your web browser holds onto information from websites that over time could lead to loading issues. If you encounter slow or unusual performance on When I Work, clear your browser’s cache and cookies to try and resolve the issue. Performance may also be affected if you’re using a browser we...

• I Can’t Reset My Password

  From your Android phone, Computer, iPhone or iPad

  Resetting your password relies on the email address set in your When I Work profile. If your email address is incorrect in When I Work, or if you enter the wrong email address, you won’t be able to reset your password. If this happens, you need to change your email...

• Setting Your Availability

  From your Computer

  Set your availability preferences to let your employer know when you prefer to work and when you prefer not to work. By default, you’re set to be available all day. You can also set your availability preferences from your iPhone or Android phone. Your availability is a preference that your employer can...

• Setting Your Availability

  From your Android phone

  Set your availability preferences to let your employer know when you prefer to work and when you prefer not to work. By default, you’re set to be available all day. You can also set your availability preferences from your computer or iPhone. Your availability is a preference that your employer can take...