Related Articles

• I Can’t Reset My Password

  From your Android phone, Computer, iPhone or iPad

  Resetting your password relies on the email address set in your When I Work profile. If your email address is incorrect in When I Work, or if you enter the wrong email address, you won’t be able to reset your password. If this happens, you need to change your email...

• Setting Your Availability

  From your Computer

  Set your availability preferences to let your employer know when you prefer to work and when you prefer not to work. By default, you’re set to be available all day. You can also set your availability preferences from your iPhone or Android phone. Your availability is a preference that your employer can...

• Setting Your Availability

  From your Android phone

  Set your availability preferences to let your employer know when you prefer to work and when you prefer not to work. By default, you’re set to be available all day. You can also set your availability preferences from your computer or iPhone. Your availability is a preference that your employer can take...

• Setting Your Availability

  From your iPhone or iPad

  Set your availability preferences to let your employer know when you prefer to work and when you prefer not to work. By default, you’re set to be available all day. You can also set your availability preferences from your computer or Android phone. Your availability is a preference that your employer...

• Add a Profile Picture

  From your Android phone

  Adding a profile picture will help your colleagues recognize you in the app. You can also add a profile picture from your computer or iPhone/iPad. Once an image has been uploaded to the app, it cannot be removed, only replaced with a new picture. The image must be larger than 128...

• Editing Your Email Address

  From your iPhone or iPad

  Edit your Email Address to ensure all email notifications, shift reminders and team emails are being sent to the correct email address. You can also edit your email address from your computer or Android phone. If you have multiple accounts with When I Work, we will bulk update your email address for you. Account...