Accepting Shift Swap and Drop Requests

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Overview

If one of your coworkers invites you to trade shifts (swap) or take a shift (drop), you can accept the request from your computer.

You can also accept swap and drop requests from your iPhone, iPad, or Android phone.

How am I notified about a swap or drop request?

By default, When I Work sends you an email notification when you receive a shift swap or drop request. If you’d like to receive mobile notifications in addition to or instead of email notifications, modify your alert preferences.

Accepting a shift swap request

  1. Find the swap request in the When I Work web app. You can:
    • Click the View this request link in the email notification you received.
    • In the top-left corner of the web app, click Notification Bell to view your notifications, then click the swap request.
    • Near the top-right corner of the web app, hover your pointer over Inbox menu, then select View Requests. In the list, click the swap request.
  2. Click the shift that you would like to trade for the offered shift.
    The list includes shifts that the offering employee would accept, which may include shifts assigned to your coworkers.Shift swap request
  3. Click Accept.

Accepting a shift drop request

  1. Find the drop request in the When I Work web app. You can:
    • Click the View this request link in the email notification you received.
    • In the top-left corner of the web app, click Notification Bell to view your notifications, then click the drop request.
    • Near the top-right corner of the web app, hover your pointer over Inbox menu, then select View Requests. In the list, click the drop request.
  2. Click Accept.Accept drop request
Updated on September 18, 2017

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