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Account Settings
Attendance Settings
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Restricting Where Users Can Clock In Or Clock Out
Users with employee or supervisor level access can be allowed to clock in or clock out from anywhere, or you can limit where they are allowed to clock in or clock out based on where they’re physically located. You might want to set up location-based restrictions to increase accountability and...
Time Clock & Attendance
Introduction to Attendance
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How Time Clock & Attendance Works
When I Work Time Clock & Attendance takes your employee management to the next level by combining our scheduling service with a service for tracking worked time. When I Work provides three different time clock types to fit your workplaces’ needs. Set up one type or all three for your users to clock in and out on. Similar to a traditional time clock, the Time Clock Terminal is set up by the admin, a manager or supervisor on a computer, Android or iOS device. Users can enter their email address or employee ID on the terminal screen to clock in...
Time Clock & Attendance
Clocking In and Out
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Clocking In and Out
If your workplace allows mobile clock in, you can clock in and out from the When I Work Staff Scheduling app on your iPhone or iPad. You can also clock in and out from your Android device. Your employer can require that you clock in at the assigned shift start time or within 5, 15, or 30 minutes of your shift. If you’re too early, you may be unable to clock in. Your employer has the option to require that you clock in within a specific distance of the schedule or job site where your shift is scheduled. Your employer...From your iOS device
Applies to Admins, Employees, Managers, Supervisors
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Clocking In and Out
If your workplace allows mobile clock in, you can clock in and out from the When I Work Scheduling app on your Android phone. You can also clock in and out from your iPhone. Your employer has the option to require that you clock in no more than 5, 15, or 30 minutes early. Your employer has the option to require that you clock in within a specific distance of the location or job site where your shift is scheduled. Your employer can enable notifications to remind you to clock in or clock out from a shift. Your employer can enable...From your Android device
Applies to Admins, Employees, Managers, Supervisors
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Clocking In and Out From a Time Clock Terminal
A time clock terminal is a device at your workplace that is used solely for clocking in and out. If your employer has set up a terminal on an Android device, perform these steps to clock in and out. If your employer has set up a terminal on a different...From your Android device
Applies to Admins, Employees, Managers, Supervisors
FAQs & Reference
Troubleshooting Guides
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Troubleshooting a Time Clock Terminal on a Tablet or Phone
If your users are having trouble clocking in from a time clock terminal on an iPad, iPhone, Android phone, or Android tablet, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a computer, check out our troubleshooting article on...From your Computer, iOS device, Android device
Applies to Admins, Managers, Supervisors
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Troubleshooting a Time Clock Terminal on a Computer
If your users are having trouble clocking in from a time clock terminal on a desktop or laptop computer, follow the steps in this article to troubleshoot and resolve the issue. If your time clock terminal is running on a tablet or phone, check out our troubleshooting article on the subject. You must have manager or admin access privileges to perform some troubleshooting steps in this article. If you have employee or supervisor level access, you’ll have to ask for help when you get to those steps. If a user sees a “You don’t have a shift scheduled” message at clock in,...From your Computer
Applies to Admins, Managers, Supervisors
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Troubleshooting Mobile Time Clock Location Issues
Overview If you are having trouble clocking in or clocking out from the When I Work app on your iOS or Android devices, follow the steps in this article to troubleshoot and resolve the issue. This article shows screenshots from the When I Work Staff Scheduling app for iOS. If...From your iOS device, Android device
Applies to Employees