Overview
If you are having trouble clocking in or clocking out from the When I Work app on your iOS or Android devices, follow the steps in this article to troubleshoot and resolve the issue.
Considerations
- This article shows screenshots from the When I Work Staff Scheduling app for iOS. If you’re using When I Work Scheduling app for Android, the screens look similar.
- Ensure that you are using precise location, not approximate.
Location issues
If your employer requires you to clock in and clock out near the schedule location or job site where your shifts occur, the When I Work app prevents you from clocking in or out if you are too far away or seem to be too far away.
When this happens, the app displays a message that confirms you are not at the assigned location.
If your screen looks different from what’s shown below, you may be using an older version of the When I Work app. Make sure you’re using the most current version.
Possible Cause: Clocking in or clocking out from the wrong location
You may be clocking in or clocking out from the wrong place. The red pin on the map represents the schedule or job site location. The green pin represents your current location. If the schedule or job site address pin looks like it’s in the right spot on the map, you might be in the wrong place.
Solution: Make sure you know where to be when clocking in and out.
If you are at the correct location and are still having issues, try resetting your network connection. You can do this by turning airplane mode on then off again, or by turning your device off then on again.
Solution: Ensure that you are not connected to WiFi that is not at the location you are trying to clock in to. Reset your device and ensure you are connected to the correct WiFi network.
Possible Cause: Location services disabled on the device
iOS and Android devices have preferences that allow location services to be turned off. If When I Work can’t determine its location, you cannot clock in.
Solution: Turn on location services for the device.
Make sure to use precise location when enabling location services.
Possible Cause: When I Work app needs permission to use location services
iOS and Android devices have application-specific location preferences that can prevent apps from using location information, even if location services are enabled on the device. If the When I Work app doesn’t have permission to use the location, you cannot clock in.
Solution: Give the When I Work app permission to use location information.