Chad Busch – Page 2 – When I Work Help Center

Frequently Asked Account & Billing Questions
- July 14, 2022
- Chad Busch
This guide contains frequently asked questions regarding your workplace account’s plan and billing. The information included here is specific to Scheduling + Attendance plans. Admins can view and adjust the plan and billing information by logging into their profile from a computer, hovering over then selecting Account & Billing. Which Billing Engine Am I On? Accounts created after 7/17/2023 are on the current billing engine. Accounts created before this are on the “old” billing engine. Question Answer How much does it cost to use When I Work? The cost is based on the plan selected, the number of seats purchased,…
Request Profile Deletion
- July 12, 2022
- Chad Busch
When I Work fully supports an individual’s right to manage their data as a user of our platform. From your iOS device, you can request to delete and archive your profile. Archiving a user from a particular workplace removes that person from that workplace’s schedule, deletes their user profile, and revokes access to your workplace. Workplace admins and managers are informed of your request to delete and archive your user profile. This provides admins and managers an opportunity to delete your future shifts or move them to OpenShifts. Profile deletion applies to your user profile on the selected workplace. This…
Creating and Managing Job Sites
- June 16, 2022
- Chad Busch
A job site is an optional way to identify a specific location where a shift takes place. When you add a shift to a schedule, you can assign a job site to the shift to let the user know where to go. You can use job sites for shifts that…
How Overlapping OpenShifts Work
- June 8, 2022
- Chad Busch
The overlapping OpenShift coverage option allows users to pick up OpenShifts that overlap with currently scheduled shifts. This permits users to double up on shifts that have overlapping times if the user can cover enough of the OpenShift. Overlapping OpenShifts can be used without or with shift bidding (OpenShift pick-up…
Scheduling Shift Tasks
- May 2, 2022
- Chad Busch
When your shift task list is ready, you can add it to shifts to make its tasks visible to your users. Shift task lists can also be scheduled from a Computer or Android device. Shift task lists are assigned to shifts on the scheduler or added to a shift template. From the…
Scheduling Shift Tasks
- Chad Busch
When your shift task list is ready, you can add it to shifts to make its tasks visible to your users. Shift task lists can also be scheduled from a Computer or iOS device. Shift task lists are assigned to shifts on the scheduler or added to a shift template. From the When I Work Scheduling app, tap Calendar Scheduler. Tap Add in the bottom-right corner of the screen. If you want to add a one-off shift, tap Custom Shift. If you want to add a shift you frequently schedule, tap one of your shift templates. If you haven’t added shift templates for shifts…
Ramp Up for the Season – Account Reactivation Guide
- June 3, 2020
- Chad Busch
This guide includes recommendations for seasonal business that need to ramp up their account for the upcoming busy season. If your account is currently hibernated, reactivate it. You must have admin access privileges in order to reactivate a hibernated account. See Reactivate Your Account. As you ramp up, Users can…
Overtime Visibility for OpenShift Requests Release Notes
- April 29, 2020
- Chad Busch
Overtime visibility has been added to the OpenShift Requests feature. OpenShift requests that are pending manager approval display the max hours and overtime impact for potential takers. A badge appears for any employee that will acquire max hours or overtime when processing OpenShifts requests. Hover over the badge for a breakdown…
View Archived Users
- April 22, 2020
- Chad Busch
If you have previously archived a user, you can view a list of users whose profiles are inactive along with the date they were archived. If you wish to reactivate user profiles, see Reactivating Archived Users. You must have admin, manager or supervisor level access to view archived users. supervisors cannot…
Employee Archive Release Notes
- Chad Busch
User profiles can be archived rather than deleted. Archiving users deactivates their employee profile and removes them from the schedule. The new Archived Employees page displays a list of inactive users and allows you to restore employee profiles in bulk. The Archived Employees page displays all previously archived (deleted) users…

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