Chad Busch – Page 4 – When I Work Help Center

Reporting Absences
- June 12, 2023
- Chad Busch
Absence tracking allows you to report when you cannot work an assigned shift that takes place within the next 24 hours. When you report an absence, the shift is removed from your schedule and management is notified. You can also report an absence from your computer or iOS device. This article walks through self-reporting absences. Users with admin, manager, and supervisor level access can report absences on behalf of a user. See Submitting Absences for Employees for more information. You can report an absence if: The setting is enabled for your workplace by your employer. The shift has to be…
Troubleshooting Mobile Time Clock Location Issues
- May 16, 2023
- Chad Busch
Overview If you are having trouble clocking in or clocking out from the When I Work app on your iOS or Android devices, follow the steps in this article to troubleshoot and resolve the issue. This article shows screenshots from the When I Work Staff Scheduling app for iOS. If…
Exporting Archived Users
- April 25, 2023
- Chad Busch
If you need to gather information about users you have archived, you can export the archived user’s information. You must have Admin or Manager role permissions to export an archived user The export file contains same fields as the user export with 2 additional columns: Archived Date: The date the…
Clair On-Demand Pay Employee Reference
- February 22, 2022
- Chad Busch
Clair On-Demand Pay gives you access to a portion of your earnings as soon as you clock out of work. This article guides you through setting up Clair On-Demand Pay easily from the When I Work mobile apps. Disclosure All Advances are originated by Pathward®, N.A. All Advances are subject to eligibility criteria and application review. Terms and conditions apply. Set up Clair from the iOS or Android When I Work mobile apps. The setup tile is available on the Dashboard and My Hours pages. Account Creation Use of Clair is subject to additional terms as provided by Clair. All…
Clair On-Demand Pay FAQ
- Chad Busch
On-Demand Pay means users can take wage advances based on the hours they have already completed instead of waiting for payday¹. When I Work teamed up with CLair to provide this at no cost to employers², no impact on payroll, with fee-free³ and instant options for users4. This allows users to take an advance based on their hours worked, available in the When I Work mobile app. No cost to you No changes to payroll Clair in-house support team The Clair On-Demand Pay Reference Guide is a guide for how you turn On-Demand Pay on in your When I Work…
Clair On-Demand Pay Manager Reference
- Chad Busch
When I Work teams up with Clair, an on-demand pay provider to offer U.S.-based users access to a portion of their earnings as soon as they clock out. Clair’s mission is to bring financial confidence to America’s hourly workforce. This integration is included in the When I Work Attendance product…
Clair On-Demand Pay Employee Adoption Guide
- Chad Busch
This article is intended to serve as a guide for how to share and help your team get started with Clair On-Demand Pay. Clair On-Demand Pay is included in the Time & Attendance product and gives users an opportunity to access their earned wages as soon as they clock out. Once On-Demand Pay is turned on in your account, users are given prompts to sign up on the dashboard and clock out screens in the When I Work mobile app. Setup is started in the When I Work web app and completed by setting up Clair. This guide gives you…
Scheduling Rules Reference
- October 29, 2021
- Chad Busch
Scheduling rules are available to help promote a more thoughtful schedule that keeps the well-being of the employees at a high focus point. They can also be used to meet local guidelines around scheduling, such as required-time off per week. Scheduling Concerns are shown in the following areas: Create shift dialog Drag and drop shift actions OpenShift edits or manager drop shifts User name on Scheduler Confirmation dialog when publishing the schedule Published shifts that could cause a concern if a user would pick it up are not shown to users as an available OpenShift or swap/drop. Users that want…
Setting Up Shift Task Lists
- October 18, 2021
- Chad Busch
Create shift task lists to capture tasks that need to be completed during a particular shift. Shift task lists can be added on the scheduler to custom shifts and to shift templates. Shift task lists are for duties that are to be completed by a single user during their scheduled shift. For tasks that can be completed by any user working, see Setting Up Team Task Lists. You can also set up shift tasks from a Computer or iOS device. Set up a new shift task list to group tasks that need to be completed during the assigned shifts. From…
Setting Up Team Task Lists
- Chad Busch
Create team task lists to capture tasks that need to be completed by your staff. Any user working that day can complete the tasks or specific tasks can be assigned to a user. Team task lists are for activities or duties that are completed collaboratively by the people working that…

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