Overview
Follow these instructions if you forgot your password and need to create a new one. If you know your current password, you can change your password from your profile.
Step 1: Request a password reset email
If you’ve forgotten your password, request a password reset email. The password reset email expires after one hour.
If you have any trouble receiving your password reset link, please contact our Customer Care team.
From a computer
From a computer, use a supported web browser to request a password reset email.
- Click the Forgot Password? button on the login page.
- Enter the email address associated with your account.
- Click Send Reset Link.
A password reset email is sent to your address from [email protected]. Use this email to reset your password.
From an iOS device
Request a password reset email from the When I Work Staff Scheduling app:
- On the Log In screen, tap Forgot Password?.
- Enter the email address associated with your account.
- Tap Send Reset Email.
A password reset email is sent to your address from [email protected]. Use this email to reset your password.
From an Android device
Request a password reset email from the When I Work Scheduling app:
- On the Log In screen, tap Forgot Password?.
- Enter the email address associated with your account.
- Tap Send button.
A password reset email is sent to your address from [email protected]. Use this email to reset your password.
Step 2: Use the email to reset your password
Your new password:
- Must be at least 10 characters long.
- Cannot contain your email address.
- Cannot be a common word like “password”.
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Must not be found in the list of 10,000 most common weak passwords
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Must be at least 60% unique, non-repeating letter combinations
- Must be reset within one hour of requesting the password reset email.
- Find the password reset email that we sent you.
- If you can’t find the email, check your spam filter.
- If the email says there is no When I Work account associated with the email address you entered, follow the steps in I Can’t Reset My Password.
- In the email, click Reset your password.
- If you’re using a computer or an iOS device, enter a new password in the webpage that opens in your browser.
- If you’re using an Android device, open the link using the When I Work app if you’re prompted. Enter a new password, then tap Checkmark button in the top-right corner of the screen.