Overview
When your manager invites you to the schedule, you will receive a welcome SMS message if your mobile number was inputted. Reply with YESWIW to get schedule updates via SMS.
Considerations
If you are logged into the When I Work iPhone, iPad, or Android app, you will receive mobile alerts by push notification rather than SMS. If you prefer to receive SMS messages, log out of all When I Work apps.
Getting schedule updates using keywords
Reply to the number that reached out so you can receive notifications about your work schedule by SMS.
Here is a list of keywords that will give you instant updates about your work schedule:
- SHIFT (Your next shift)
- TODAY (Your shifts for the current day)
- MONDAY (Shifts you’re scheduled for on Monday)
- TUESDAY (Shifts you’re scheduled for on Tuesday)
- WEDNESDAY (Shifts you’re scheduled for on Wednesday)
- THURSDAY (Shifts you’re scheduled for on Thursday)
- FRIDAY (Shifts you’re scheduled for on Friday)
- SATURDAY (Shifts you’re scheduled for on Saturday)
- SUNDAY (Shifts you’re scheduled for on Sunday)
- HELP (Gives you some keywords and our email)
- STOP (Cancel mobile alerts)
**Note: If you see a “<linked removed>” message in the text, this means a shortened URL was used and the details will instead need to be checked directly in the app.
Supported Countries
Australia |
Hong Kong |
Philippines |
Barbados |
Indonesia |
Puerto Rico |
Canada |
Ireland |
South Africa |
Chile |
Mexico |
Spain |
Costa Rica |
Netherlands |
Sweden |
Denmark |
New Zealand |
United Kingdom |
France |
Norway |
United States |
Australia | Hong Kong | Philippines |
Barbados | Indonesia | Puerto Rico |
Canada | Ireland | South Africa |
Chile | Mexico | Spain |
Costa Rica | Netherlands | Sweden |
Denmark | New Zealand | United Kingdom |
France | Norway | United States |