Processing Time Off Requests

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Applies to , ,


When users request time off, you can use the When I Work Scheduling app to process the requests from your Android phone.

You can also process requests from your computer or iPhone.


  • You must have supervisor, manager, or admin access privileges to process employee requests. If you’re a supervisor, you can only process requests for employees that belong to your schedules.
  • Time off requests do not require approval if Require Approval for Employees and Require Approval for Supervisors is turned off in the General Settings.
  • If you submit a time off request on an employee’s behalf, the request is automatically approved.
  • All requests have a status. Learn more about the different Time Off Request Statuses.


  1. From the When I Work Scheduling app, tap the Time Off Requests dashboard card.
  2. Tap the time off request that you want to process.
    • Requests that require your approval are automatically moved to the top of the list.
    • Requests with a Pending Approval tag need action from a supervisor, manager, or admin.
  3. The next page allows you to view the details of the request.
    a. Tap next to Conversation / Activity to discuss the request with the user.
    b. To approve the request, tap Approve.
    c. To deny the request, tap Deny.

You’re all set! The user is automatically notified.

Updated on August 30, 2023

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