Related Articles

• Webhooks Reference

  From your Computer

  Webhooks send event data from When I Work to an endpoint that you set up letting you know about certain changes that happen in near real-time within your account. Webhooks also allow for a push model where you are notified about changes made on the backend. The Endpoint is the...

• Advanced Role Permissions

  From your Computer

  Role Permissions provide admins more centralized control over the permissions and access allowed for managers and supervisors. This article covers specifics surrounding each Role Permissions setting in the General Settings.  To adjust the Role or “access level” of a specific user, see User Access Privileges.  Callout  Description a Check to allow Managers access to the Gear menu and make changes to Settings (General, Scheduling, Attendance, Integrations). b Check to allow Managers to view and make changes to the following Workplace objects: Schedules Positions Job Sites Shift Templates Tags Callout Description a Check to allow Supervisors to view and make changes...

• Two-Step Verification Technical Reference

  From your iOS device, Android device, Computer

  Two-step verification adds a second layer of security to your account by requiring another method of verification beyond your initial password. Two-step verification is a way to ensure secure access to When I Work for everyone in your organization. Any malicious access attempts to When I Work accounts require a password and an authentication code in order to succeed. When I Work offers two-step verification as a way to confirm appropriate users are performing sensitive actions in your profile or as an optional feature for your account. Once enabled, two-step verification is required at each login to When I Work....

• Max Hours Enforcement Reference

  From your Computer

  Max hours Enforcement enables you to enforce the maximum amount of hours each user can work per week when picking up OpenShifts. You can use this feature to: Prevent users from taking too many OpenShifts or shift requests. Control your workforce labor costs. Max hours enforcement uses the Max Hours/Week...

• Security Reference Guide

  From your Computer, iOS device, Android device

  When I Work strives to comply with industry standard best practices that ensure your data stays private and secure. Use the following article as a guide to learn more about the security measures that When I Work has implemented for the web app and mobile apps. Check out our Trust Center to dive deeper into the measures When I Work has taken to build a secure platform. When I Work uses token-based authentication for the web app and mobile apps. Token-based authentication is a secure verification method that enables users to log in once to the When I Work app and...

• Customer Data Privacy Reference

  From your Computer

  When I Work takes your data privacy seriously. We limit the amount of data that is used and we operate and enforce privacy policies and data protection policies. The following is the limited set of data per user profile: Full name Email address Login name Position (job) Telephone number¹ Hourly rate¹ ¹ Optional items Review the When I Work privacy policy. Review the When I Work data protection policy. If you have a General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA) related request, submit a request and our Customer Care team will get it answered promptly. To...